ITSM Architect
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Design and Architecture:
- Create technical blueprints for ITSM solutions
- Design comprehensive ITSM data models
- Develop logical and physical architectures for ServiceNow implementations
- Ensure scalability and performance of ITSM architectures
- Technical Leadership:
- Guide lead and mentor ITSM development teams
- Execute Proof of Concept (POC) projects
- Resolve complex technical issues
- Ensure compliance with architecture standards and best practices
- Stay current with emerging ITSM technologies and trends
- Solution Implementation:
- Lead the technical delivery of projects from scoping to implementation
- Oversee the entire project lifecycle ensuring adherence to timelines and quality standards
- Conduct thorough testing and validation of implemented solutions
- Develop and maintain technical documentation for all implemented solutions
- Client and Stakeholder Collaboration:
- Work closely with clients to understand their business requirements and translate them into technical solutions
- Collaborate with business analysts to gather and refine ITSM requirements
- Partner with project managers to ensure alignment between technical implementation and project goals
- Engage with other stakeholders to ensure comprehensive solution delivery
- Provide regular updates and presentations on project progress and technical challenges
- Integrations:
- Design and develop REST API integrations between ServiceNow and other client systems
- Identify and implement data integration strategies for various data sources
- Ensure data integrity and security across integrated systems
- Troubleshoot and optimize integration performance
- Performance Optimization:
- Analyze and optimize ITSM processes for improved efficiency
- Conduct performance audits of existing ITSM implementations
- Recommend and implement improvements to enhance system performance and user experience
- Security and Compliance:
- Ensure all ITSM solutions adhere to industry security standards and best practices
- Implement appropriate access controls and data protection measures
- Stay informed about relevant compliance requirements (e.g. ITIL COBIT) and incorporate them into ITSM architectures
- Continuous Improvement:
- Regularly review and refine ITSM architectures based on feedback and emerging technologies
- Propose and implement innovative solutions to enhance ITSM capabilities
- Contribute to the development of internal best practices and standards for ITSM implementations
Additional Information :
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
About Company
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Ban ... View more
