Personal Accounts Representative

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Outside of typical duties related to contact center environment this position will be required to work events on behalf of Xcel Energys personal accounts department which may take place after hours including some evenings and weekends.

Position Summary

Identify and assist customers who are experiencing credit problems due to financial hardship. Identify and work with Social Service agencies throughout the service territory. Coordinates and secures financial assistance and counseling for hardship customers. Monitors customer accounts and follows up with customers via telephone correspondence or field visits. Enters into payment arrangements with low-income customers.

Essential Responsibilities

• Ability to work with special needs households for the purpose of securing assistance or arrangements to make bill payment. Possess negotiating skills that seek resolution and minimize long term financial exposure to the company.
• Ability to work in high volume department where customer data and payment information need to be accurately coordinated. This includes a significant amount of time on the phone with agencies and customers and translating information to the billing system.
• Must possess knowledge of consumer protection laws that pertain to utilities in service territory. This would include billing system knowledge of Inability to Pay and Agency Assistance.
• Analyze and monitor customer information to accurately determine appropriate credit action.

Minimum Requirements

• High School diploma or GED with 2-4 years of customer related experience.
• Basic knowledge of energy assistance process with experience in working with outside customers.
• Familiarity with medical account processes preferred.

Preferred Requirements

• Valid drivers license.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

Benefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.

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