Team Lead or Senior Client Success Manager

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Position

The Team Lead or Senior Client Success role the individual leads a small team of passionate Client Success Managers (CSMs) who empower clients to maximize the value of our SaaS products. A strategic thinker with a hands-on approach the Team Lead Client Success drives product adoption client satisfaction and renewal through effective team leadership process optimization and cross-functional collaboration.

This role combines people management with strategic client engagement ensuring that every member of the Client Success team delivers exceptional service and measurable outcomes while managing a portfolio of accounts yourself.

About the Team

The FiscalNote Client Success team is dedicated to providing a holistic supportive experience to our clients. From onboarding and training to strategic best practices and technical support the team strives to put clients needs first every day. We are dynamic collaborative and driven individuals who thrive in an open growth-oriented culture. As the teams leader youll play a key role in shaping that culture fostering excellence accountability and a shared sense of purpose around client outcomes.

About You

Youre a proven leader who brings out the best in your team. With a balance of empathy and execution you know how to coach others to success while driving results at scale. Youre deeply curious data-informed and comfortable working cross-functionally to solve complex challenges. You have experience in SaaS client success and are passionate about helping your customers and your team reach their full potential.

#LI-HR1

What to Expect in this Position

Lead mentor and develop a small team of Client Success Managers to ensure excellence in onboarding training and ongoing client engagement
Maintain clear goals and performance metrics for the team aligned to product adoption client satisfaction and renewal outcomes
Manage a portfolio of accounts ensuring their training and account configuration needs are met and lead to product adoption and renewal
Partner with Account Management to ensure strategic alignment and seamless client handoffs between implementation training and renewal stages
Analyze client health metrics and team performance data (via ChurnZero and Salesforce) to proactively identify risks and opportunities
Develop and refine best practices playbooks and processes to drive consistency scalability and operational efficiency
Represent the Client Success function in cross-departmental meetings providing insights and recommendations to leadership

What Sets You Apart

5 years of experience in Client Success or Account Management for a SaaS organization including at least 2 years in a team leadership or management role
Proven ability to coach and develop high-performing teams while maintaining a strong culture of accountability and collaboration
Track record of driving measurable improvements in customer adoption retention and satisfaction
Excellent communication presentation and relationship-building skills
Experience with ChurnZero Salesforce or similar CRM and customer success platforms
Strong analytical and problem-solving skills; comfortable using data to guide decisions
Experience with client onboarding product training and technical implementation processes
Knowledge of the legislative policy or advocacy arena (preferred)

Excited about this role but dont meet 100% of the expected qualifications listed above Wed still love for you to apply!

When applying to FiscalNote rest assured that your application is reviewed by a living breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns Contact emailprotected wed be happy to connect!

As part of FiscalNotes commitment to creating an accessible and inclusive hiring process we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation please send an email to emailprotected to let us know the nature of your request.

About FiscalNote

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data technology and insights FiscalNote empowers customers with critical insights and the tools to turn them into action.

Home to CQ FrontierView VoterVoice and many other industry-leading brands FiscalNote helps organizations stay ahead of political and business risk.

At FiscalNote We Lead with Values

Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family

Company Benefits

FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries retirement accounts and equity packages to ensure were all FN owners. Plus our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more athttps:// values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin national origin gender race religious beliefs disability sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify including your rights and responsibilities please visit Experience:

Manager

About the PositionThe Team Lead or Senior Client Success role the individual leads a small team of passionate Client Success Managers (CSMs) who empower clients to maximize the value of our SaaS products. A strategic thinker with a hands-on approach the Team Lead Client Success drives product adopti...