Director of Premium | Full-Time | Inter & Co Stadium

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Premium will manage and oversee all aspects of hospitality events at Inter&Co Stadium from initial introductions on-site walk-throughs proposal creation and negotiation final invoice management and collection of payment for receptions and event catering. This position will also handle sales and customer service issues including providing outstanding customer service; researching resolving and clarifying invoice and proposal questions; and providing knowledgeable and appropriate suggestions regarding catering and bar selections. The Director of Premium maintains a consistently positive and professional relationship with internal and external clients. The Director of Premium will facilitate the flow of information internally as well as communicate with all guests and vendors. Must be available to execute the event from set-up food and beverage presentation serving and cleanup while focusing on detail quality presentation and staff management.

The Director of Premium will independently initiate and authorize all employment actions such as hiring termination suspension discipline promotion and transfer. The Director of Premium will actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment.

The Director of Premium will provide oversight and resolution responsibility for employee performance issues. The Director of Premium must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Director of Premium will be to actively mentor train and help employees and volunteers meet company quality employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability professional presentation outstanding interpersonal skills self-direction and strong technical (computer and POS) aptitude required.

This role pays an annual salary of $80000-$90000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until March 6 2026.

Inter&Co Stadium opened in March of 2017. This soccer specific stadium is home to Orlando City of Major League Soccer and Orlando Pride of the National Womens Soccer 25000 seat soccer-specific stadium is located in the heart of Downtown Orlando. The site is within walking distance of the downtown bar district and easy drives to many of central Floridas attractions.

• Responsible for negotiating authorizing and submitting finalized contracts and BEOs to Client and Internal Staff.
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Maintain accurate records for all event activities.
• Communicate daily with Venue Director of Events culinary and catering staff and venue operations staff about the needs of our guests and their expectations.
• Follow-up of guests experience at the venue ensuring that all issues have been addressed.
• Manage the planning and coordination of all events as directed.
• Assists with oversight of accounts receivable in conjunction with assigned events.
• Approaches all encounters with guests and colleagues in a friendly service-oriented manner.
• Maintains constant communication with guests and on-site vendor contacts to ensure all expectations are met or exceeded.
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Ensures all functions are set and staff is prepared and organized before required time on BEO.
• Inspects bars and bar backs including table linen or spandex china glass silverware and condiments for correct placement and ensures that each element is clean undamaged and attractive.
• Ensures proper setting of bars and food service tables as requested by the guests.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post function cleanup and garbage removal.
• Maintains clean and orderly back areas pre-function areas and storage areas.
• Assures that all china glassware silverware linen bar equipment and utensils etc are returned to their proper location after each event.
• Assists with staff training programs.
• Clearly projects the visions of the department and measures progress.
• Attends weekly events meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency.
• Work with the Suites and Catering Operations Manager to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for events.
• Work with the Suites and Catering Operations Manager to ensure quality and accuracy of set-ups within all events.
• Assists in the overall effective management of Catering operations.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.
• Provides on-going direction supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems from both a hardware and software perspective.
• Reviews and approves event employee schedules and verifies employee time as required.
• Assist in the on-going training development mentoring and supervision of hourly employees as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as it relates to food and beverage from both a hardware and software perspective.

• Bachelors degree (B.A.) or equivalent from four-year College or technical school.
• 5-7 years of experience in catering or consessions
• Nationally recognized advanced food service sanitation training course certification.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail Excel Word Outlook Schedule.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends as required) depending upon event and business requirements.
• Excellent verbal and written communication skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.