Help Desk Technician
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Job Location:
California, CA - USA
Hourly Salary:
$ 28 - 37
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To be a successful help desk technician you should be well-versed in all aspects of computer systems configuration set up and maintenance. You should also have excellent interpersonal and communication skills.
Help Desk Technician Responsibilities:
Responding to queries on the phone via email in person or through remote access.
Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Help Desk Technician Requirements:
An Associates degree in computer science or related field.
A strong working knowledge of computer systems hardware and software.
Good problem-solving analytical and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
