Remote Technical Services Engineer

We are looking for a Technical Support Engineer who is ideally SC and PES cleared if not you must be able to obtain it. You will be responsible for incident and request fulfilment as well as supporting key technologies such as Microsoft 365 Active Directory MCM and Azure/AWS. You will have a passion for technology be a confident communicator possessing drive and commitment to deliver an excellent service whilst supporting your team.

Technical Support Engineer

WAK07 but delivered remotely

Our purpose is to make the world more sustainable by building trust in society through innovation. As a Technical Support Engineer you will contribute to this by providing a first-class service to the customer meeting their SLA requirements whilst maintaining trust driving continuous service improvement to benefit the end user.

Your role will involve

The role involves working remotely from home where you will join an existing out-of-hour team of technical specialists to deliver a high-quality service to several customers including Home Office SSCL NatWest Group plus others. You will work closely with Service Delivery Project Managers and other technical teams to ensure that key services are monitored and maintained. You will collaborate with your team to provide a first-class service to the customer meeting SLA requirements and when required the completion of key projects.

Your transferable skills and experience:

An understanding or experience of MECM/MCM

Prior knowledge/experience of technical support on an existing Fujitsu contract An understanding/experience of Active Directory/Entra/Group Policy. Prior knowledge/experience of Microsoft 365/Azure

An understanding or experience of ITIL processes & ServiceNow

Please note: Its still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in technical support this could be the next opportunity for you.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work employee discounts

Employee assistance programme/ virtual GP

Recruitment process - The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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