Customer Service Representative
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Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Digital Product Support
Starting at $17.00/hour Quarterly Performance Bonus (up to $4000 annually!)
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If youre passionate about problem-solving delivering exceptional customer experiences and making a real impact this role is for you.
Join Hibu a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience No problem! Were looking for motivated customer-focused individuals ready to learn and grow.
Well set you up for success with 6 weeks of paid best-in-class training and provide all the tools you need to thrive. Plus your career doesnt stop hereHibu offers a clear growth path with advancement opportunities starting after just 6 months.
About the Role
As a Digital Product Support Specialist youll be the first point of contact for customers providing expert support for Hibus suite of digital products. Youll troubleshoot issues make updates and ensure our clients online presence is optimized.
Were looking for candidates withat least 1 year of professional customer service experience preferably in a call center tech support or client-facing role. If youve worked in a fast-paced environment where empathy communication and problem-solving were keythis is your next career move.
What is Hibu (Watch in 60 seconds): Youll Do
- Answer customer calls and emails to gather details to understand diagnose and resolve their concerns
- Support Hibus full suite of digital products: Websites Listings Reviews Reputation Management Search Display Ads SEO and Social
- Assist customers with updates and changes to their digital products within defined guidelines
- Troubleshoot technical issues using internal tools and documentation
- Handle post-live support including billing inquiries performance analytics and campaign adjustments
- Document client interactions and resolutions in our client relationship manager
- Follow up on open cases and ensure timely resolution
- Collaborate with internal teams and sales reps to ensure customer satisfaction
What Youll Bring
- Minimum 1 year of customer service experience(call center or tech support preferred)
- Strong verbal and written communication skills
- Ability to multitask and work independently in a fast-paced environment
- Positive attitude and adaptability to change
- Detail-oriented with excellent organizational skills
Why Hibu
- Career Growth:Clear advancement path starting at 6 months
- Inclusive Culture:We celebrate diversity and value every voice
- Training & Support:Ongoing development and mentorship
- Impact:Help real businesses grow and succeed
Our Culture
Were proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. Were committed to doing whats rightfor our clients our employees and our communities.
Learn more at
Ready to make a difference Apply today and start your journey with Hibu!
IND10
#LI-AG1
#LI-Hybrid
Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people but also being able to take advantage of our competitive compensation ongoing training incentives and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu
NOTE: Hibu is an Equal Opportunity Employer and consistent with applicable law provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Hibu makes it easy to grow your business online with a custom website, social marketing and more - all built and managed for you while you run your business.
