Field Service Engineer (MS) Southeast PA
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
Division
Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation repair preventative maintenance and instrument qualification.
How You Will Make an Impact: Field Service Engineers provide technical support and assistance ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs ensuring customer satisfaction and product efficiency.
Key Responsibilities:
- Carry out Installation maintenance and training of Chromatography and Mass Spectrometry product in a professional reliable and customer-orientated manner
- Responsibility for meeting customer SLA and internal KPI objectives
- Ensuring customer satisfaction in all aspects of services provided
- Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Assist the Commercial Team with technical information training and demonstrations
- Accurately document field service activities including installation report and service work report and timely submit through the required system
Minimum Education & Experience
- Bachelors degree in analytical chemistry chemical engineering or equivalent
- Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
- 2 years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems e.g. installation preventative maintenance fixing operation etc.)
Knowledge Skills Abilities
- Analytical troubleshooting and problem-solving abilities.
- Interest in technology and IT trends.
- Knowledge of electron microscopes is an advantage.
Physical Requirements / Work Environment
- Must be available to travel on a daily and up to 20% overnight within territory ( PA & NJ)
- Able to lift 40 lbs.
- Able to stand for long periods of time
- Able to work overtime
- Valid Drivers License Required and be able to travel into DOE DOD and National Laboratories
- Able to successfully pass federal background checks
Benefits
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
