National Supervisor, Nurse Practitioner Call Center
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
People. Passion. Purpose.
P3 Health Partners is a population health management group founded and led by fellow physicians who want to shift the industrys focus from managing illness to cultivating wellness. We are health plan agnostic and work with most plans in our markets. As the conduit between you and the health plan we want to make a difference where it counts - with your patients their families and the communities where we live. The mission of P3 is simple. We want to help providers and their patients embrace a new kind of care. A kind of care that gives patients the tools and resources they need to manage their long-term health and wellness.
Overall Purpose
Are you a compassionate mission-driven Nurse Practitioner lookingto make ameaningful impacton the lives of complex medical patientsAsthe Managerof P3Health PartnersNational Call Centeryoullbring hope and healing to patients with complex medical this full-time roleyoullbe a vitalmemberof an interdisciplinary team transforming lives and empowering primary care physicians to deliver exceptional care to those who need it most.
The goal of the Call Center is to provide afterhours telephonic ortelevideocareto P3 Health Partner patientsacross all P3 hours of operation are5pm-8am7 days per week including hours of operationand goalscan be subject to change.
The scope of practicefor the call centerincludesproviding care fornon-life or limb threateningurgentor non-urgentconcernsortriaging toan appropriate levelof and caregiver educationcombined withsupport and follow-up phone actionscombined withpreventive andtimelypatientcareby the comprehensive care teamsaffordemergency department and hospital admissionavoidancewhich is a known factor in decreasing complicationswhilemaintaininga higherquality of lifein this subset of patients.
Additional accountabilities for the manager of the call centerencompasses but is not limited to developing call center operationsto includechoice of operational/software systems work flowand objective KPI dashboarddevelopment educational development role based handbooks operational playbooks hiring managerforteam members on-going educationquality of care reviews response to call center complaints accountability for call center KPIs and strategycommunicationstrategywithprimary care providers/P3 IDT comprehensive care teamswork schedules and people management. Themanager of the call center willcollaborate closely with market and regional leadership role hasa dyad relationshipwith thePacific Rim Clinical Medical Directorwho isaccountable for overall quality of participation in the clinical call schedule isrequired.
Essential Functions
- In addition to the aboveaccountabilities you will oversee theday-to-dayfunctions of the call center.
- Lead the National Call Center as a cohesive unit.
- Serve as a positive and collaborative leader and team member.
- Upholdhigh standardsof clinical excellence within the call center.
- Effectively manage KPIs.
- Perform random andtargetedcase reviewsensuring integrity of patient care.
- Perform evaluations and provide treatment using sound clinical judgment.
- Identifycare gaps and communicate recommended interventions to the members primary care provider andto the complexcare team.
- Peoplemanagementteam members.
- Triage and manage non-life or limb threatening conditions.
- Collaborate with interdisciplinary teams using data-driven clinical tools to support coordinated value-based care.
- Collaborate withthe Regional Clinical Medical Directoror designeewhenassistancein clinical decision making isidentified.
- Communicate opportunities to advance the clinical model.
- Educate P3team members when necessary.
- Educatepatients their families and caretakerson health maintenance chronic disease management medications and preventive care.
- Confidently use technology andevidence-based medicineto guide care planning and decision-making.
- Ensure patient privacy and adherence to all HIPAA regulations and standards for handling PHI.
- Participate in quality improvement initiatives documentation audits and other activities that support clinical excellence and operational efficiency.
- Maintain compliance with requiredtrainingstimelychart closures chart queries meeting attendance emailresponsesand other requirements.
- Serve as a positive and collaborative leader and team member.
- Maintain a license and DEAcertificatein good standing.
- Rolemodelthe P3 Health Partnerscore values.
Qualifications
- Active and unencumberednursepractitionerlicensesin all states where P3 Health Partners is located
- Current DEAlicensein all states where P3 is located
- Experience in call center design and workflows
- Minimum of 5-years of call center experience preferred
- Minimum of 5 years of leadership experience preferred
- Experience in geriatric acute care
- Flexible and innovative driven personality
Travel
Travel within the market as needed to fulfill goals or as requested
Required Experience:
Manager
Key Skills
- EMR Systems
- Pain Management
- Acute Care
- Primary Care Experience
- Suturing
- Vital Signs Experience
- Dermal Fillers
- Experience Administering Injections
- Pediatrics Experience
- Nursing
- Botox Experience
- Medicare
About Company
P3 Health Partners is TRANSFORMING HEALTHCARE. We support healthier patients and communities. Driven by people, with passion and purpose—That’s the power of P3. P3 is a leader in population health ... Read more
