Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500000 organizations including 80% of the Fortune 100 rely on Airtable to transform how work gets done.

What youll do

• Independently resolve complex technical support cases related to APIs SSO/SAML SCIM automations scripting and integrations
• Serve as an escalation point for advanced developer and admin support issues
• Collaborate with Product and Engineering teams to drive improvements in tooling documentation and product features
• Contribute to internal tooling automation and technical content such as scripts documentation and community resources
• Meet or exceed case volume and CSAT targets including solving 35 cases per week and maintaining a CSAT score of at least 4.7
• Identify and drive process improvements to enhance scalability and the overall support experience

Who you are

• 3 years in advanced technical or developer support roles with strong experience in APIs integrations and enterprise authentication workflows
• Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
• Deep experience with REST APIs JavaScript SSO/SAML/OAuth and modern web debugging tools
• Experience with SCIM provisioning enterprise governance workflows or advanced Airtable admin/developer surfaces
• Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
• Background contributing to internal tooling automation or technical content such as scripts documentation or community resources

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds experiences abilities and perspectives. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any characteristic protected by applicable federal and state laws regulations and ordinances. Learn more about your EEO rights as an applicant.

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