Service and New Machine Sales Support
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
- Support sales and service teams by preparing quotations costing price lists
- Coordinate sales and after-sales activities including spare part orders field service orders and ensuring accurate and timely order execution in alignment with after-sales requirements.
- Perform customer follow-up via email and phone calls to ensure order status clarity delivery tracking and resolution of service or sales-related inquiries.
- Serve as a Key User for CRM supporting system improvements and troubleshooting
- Maintain and update customer and installed base databases using CRM ensuring accurate data entry and tracking of service activities.
- Liaise with internal teams (technical logistics) and external stakeholders to ensure smooth coordination of orders service activities and customer requirements.
- Assist in handling customer complaints claims and technical assistance requests by coordinating with relevant internal functions for corrective actions.
Your Profile / Qualifications
- Diploma or Degree in Business Administration Engineering Supply Chain or relevant technical field.
- Minimum 5 years of experience in sales support service coordination customer service or similar roles in industrial equipment or machinery industries.
- Experience with SAP and CRM platforms is Mandatory.
- Strong communication skills with the ability to interact professionally with customers internal teams and regional stakeholders (email phone written).
- Proficient in reading technical information such as basic diagrams equipment specifications service orders or P&ID (advantageous but not mandatory).
- Ability to work independently manage multiple tasks and respond to customer requirements in a timely manner.
- Experience with installed-base management spare parts ordering or after-sales service processes is an added advantage.
- Background in machinery food processing equipment or technical service coordination is beneficial.
Did we spark your interest
Then please click apply above to access our guided application process.
Key Skills
- Business Development
- General Services
- Gsm
- Administration Support
- BI
- Analytics
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
