Service Support Coordinator (Spare Parts)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
Job Description
Prepare spare parts quotations and follow up with customers in a timely and professional manner.
Act as a key coordination point for customers on spare partsrelated matters maintaining regular communication and managing expectations.
Execute and manage spare parts order confirmations ensuring accuracy and completeness.
Raise Purchase Requisitions (PR) in accordance with internal processes and approval requirements.
Apply for and maintain material codes in MDMS to support spare parts transactions.
Support and execute monthly Service Push initiatives in coordination with the service sales team.
Manage and process warranty claims for spare parts ensuring proper documentation and follow-through.
Ensure timely proactive and transparent updates to customers on order status delivery schedules and any deviations.
Coordinate closely with internal stakeholders (service sales service logistics finance and field service teams) to ensure smooth spare parts execution.
Maintain accurate customer quotation and order data in CRM and related systems.
Your Profile / Qualifications
Professional Requirements
Diploma or Degree in Engineering Supply Chain Business or a related field.
Experience in spare parts coordination customer service service operations or order management is preferred.
Familiarity with CRM SAP MDMS or similar systems is an advantage.
Proficient in Microsoft Office applications.
Strong organizational skills and attention to detail.
Good communication skills with a customer-focused mindset.
Able to manage multiple priorities in a fast-paced service environment.
Personal Profile
Customer-oriented with a strong sense of ownership and accountability.
Structured reliable and execution driven.
Proactive communicator who follows through on commitments.
Team player with strong interpersonal skills and the ability to work cross-functionally.
Comfortable operating in a service-driven fast-paced and international environment.
Comfortable working in a fast-paced international environment.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
Key Skills
- Business
- HR & Payroll
- ABB
- Learning Management System
- Employee Benefits
- Event Production
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
