Customer Service Specialist (Customer Service I)
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Job Location:
Olathe, CO - USA
Monthly Salary:
$ 21 - 28
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
A career with Johnson County Government is more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values we provide excellent public service seeking always to improve ourselves and our organization. We offer wonderful benefits retirement plans wellness incentives a great organizational culture and much more! If youre searching for something more than just a job something akin to a calling then consider the challenge and opportunity of being a member of Johnson County Government!
Job Description
Johnson County Wastewater (JCW) is looking to fill the position of Customer Service Specialist I or II depending on candidate qualifications. A career with Johnson County Government is more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values we provide excellent public service seeking always to improve ourselves and our organization. We offer wonderful benefits retirement plans wellness incentives a great organizational culture and much more; be sure to explore all we have to offer
JCW is responsible for the safe collection transportation and treatment of wastewater generated by our community. Our work ensures that our lakes rivers and streams remain free from disease-causing pathogens and pollutants that are harmful to public health and the environment.
The Customer Service Specialist actively works to ensure customers have a positive experience with Johnson County Government and JCW by professionally assisting county residents including educating about services and billing.
Position Open: First review of applications will begin on December 1 2025. This position will remain open until it is filled.
Depending on relevant years of experience we are recruiting for:
Customer Service Specialist (Customer Service I) - job grade 13.13 pay range $21.01 to $28.43 OR
Customer Service Specialist (Customer Service II) - job grade 14.14 pay range $23.18 to $31.37
- Exemplify our customer service mission by consistently serving with the enthusiasm deep knowledge and kindness customers expect from our high-performing organization.
- Communicate with diverse community members through phone calls emails and in-person within our communal office setting to resolve a variety of routine and complex needs.
- Effectively support our customers by exchanging or updating account information and explaining billing policies and utility services.
- Patiently support customers in need of deescalation balance due account resolution discrepancy remediation and payment arrangements.
- Provide basic helpdesk troubleshooting to ensure customers can confidently utilize our online tools and website.
- Utilize fundamental mathematics and bookkeeping skills with spreadsheets and formulas to calculate charges apply payments and adjustment utility bills.
- Review reconcile and complete preliminary audit of accounts receivables involving cash checks and electronic payment transactions. Research and correct discrepancies to ensure accurate application of payment.
- Provide meaningful contributions to our collaborative customer service team. Our team supports each other and works together as dedicated public servants committed to protecting the environment and enhancing our communities.
Job Requirements
Minimum Job Requirements:
High school diploma or equivalent is required. May require KS/MO drivers license depending on department or agency. One year of customer service; one year of cashiering or money handling experience are required. Proficiency utilizing computers and standard software in an office setting is also required.
Communciation emotional intelligence and people skills are preferred.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.
Preferred Job Requirements:
Associates degree is preferred. Experience in a call centric customer expereince professional experience applying communciation skills including de-escalation bookkeeping or accounting support experience computer troubleshooting support experience is preferred. Also commitment to community service and building connections with people are preferred.
Education/Experience Substitutions:
Experience may be substituted for degree. Education may be substituted for experience.
All County employees may be called upon to assist other departments in a declared emergency situation.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The official website of Johnson County Kansas Government serving citizen and business information needs.
