Process Associate

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Insurance!
Responsibilities
The interpretation of Loss Sensitive Insurance concepts and products
Account billing that includes calculations and bill presentation for all Retrospective Deductible and Self-insured plan types
Achieving and consistently maintaining established productivity and quality standards
Produce paid loss and valuation billings within appropriate billing schedules to meet company and client needs
Produce claim data out of loss systems for all billings which support the billing exhibits produced
Reconcile and balance accounts to be billed
Cash application of payments received. Application of check and wire payments to outstanding invoices on Loss Sensitive accounts. Research discrepancies and complete payment reconciliations.

Qualifications we seek in you!
Minimum qualifications
College degree or equivalent work experience
Banking/Financial/Accounting/Billing/Insurance experience
Contract/agreement interpretation experience
Exceptional communication skills
Good customer service orientation
Demonstrated ability to work independently and in a team environment
Ability to balance timeliness and accuracy
Understanding of automated systems to support the administration and servicing of accounts
Excellent Technical skills (e.g. Excel Word Access reporting skills)
Solid organizational skills
Clear and concise verbal and written communication to all levels of the organization.
Sharing information and maintaining the confidentiality of our customers.
Listening and comprehending the needs of business partners.

Preferred qualifications
Demonstrate a commitment to superior service.
Act with a sense of urgency to meet productivity goals to ensure that customers receive their bills in a timely manner.
Build partnerships with internal partners by sharing information and offering assistance.
Developing billing experience.
Being trained and developed in loss-sensitive billing principles and Commercial account products.
Work under direct supervision and handle routine accounts that have automated billing exhibits and invoicing some manual invoicing and manual system charges per claim charges and cash collateral.
Directly follow processes and procedures.
Seek guidance from the Assistant Manager when faced with more complex issues.
Apply analytical skills.
Work effectively with business partners.
Take the necessary steps to provide a quality billing product to customers.
Build relationships by being a team player who works effectively and develops positive relationships with others to achieve key business objectives and departmental goals.
Demonstrate professionalism.
Basic knowledge of Microsoft Access databases Microsoft Word/Excel/Outlook and the Internet.
Gaining knowledge of billing and loss reporting systems.
Achieve team objectives effectively through workload prioritization.
Meet commitments accept accountability stay focused under pressure and adhere to established guidelines and rules of the company.
Adjust easily to changes required as a result of workload re-assignment or process changes.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.