Change Manager

Title of the role: Change Manager

Duration: ASAP 10/31/2026

Location: 250 Vesey Street 23-24 FL New York City NY

Story Behind the Need:

Business group: GTB Operations - NY

Project: Support Phase 2 of USCM project delivery

The successful candidate contributes to the overall success of Global Operations by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

Candidate Value Proposition:

The successful candidate contributes to the overall success of Global Operations by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

Typical Day in Role:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge.

Manage and resolve complex multi-faceted projects and system implementations to meet the cross-geographical strategic transaction banking needs of Global Operations and the various business lines by applying financial and technological knowledge to the introduction of new procedures business initiatives and/or systems solutions.

This includes but is not limited to:

- Preparing detailed action/project plans undertaking critical research and analysis User Acceptance Testing accurately and clearly defining business requirements defining procedure and policy acting as SME where possible and liaising directly with users suppliers and external regulatory bodies as required.

Leads and contributes to development design and execution of a target service and operating model for cash management considering:

- Target state functionality of cash management platforms and products

- Cash management growth strategy focusing on multinational clients (U.S. Mexico Canada)

- Realignment opportunities to optimize like-functions between service and operations teams

Develop comprehensive and in-depth understanding of current transaction banking products & operating model framework with the intention of establishing and documenting detailed future state structure & processes as determined.

This includes but is not limited to:

- Providing expert guidance and input into the development of policies and procedures.

- Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.

Responsible for designing and/or reengineering existing business processes or tools and document operational processes to assist in managing operational risks streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business financial and process engineering knowledge.

Demonstrate a high level of professional service and effective communication within cross-functional internal and external parties to meet and deliver milestones on-time and/or ahead of schedule.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.

Builds a high-performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Candidate Requirements/Must Have Skills:

1) 5 years of years of experience as a Change Manager

2) 5 years of management experience in Transaction Products with solid understanding of Corporate/Commercial Deposits and back office operational processes/interfaces and risk management techniques

3) Superior technical knowledge in MS Office tools and process management software (Visio PPT Excel)

4) 3 years of experience with business analysis tools and methodologies (JIRA/Confluence)

5) 3 years of experience with project management principles and practices (agile waterfall)

Nice-To-Have Skills:

1) Certification in business analysis (e.g. CBAP CCBA) is a plus

2) Ability to work independently and manage multiple priorities in a dynamic environment.

Soft Skills Required:

Strong communications and influencing skills

Excellent negotiation and interpersonal skills. Good oral and written communication skills Solid process/procedural documentation skills.

Education:

Bachelors degree in Finance Accounting Business Administration or related field.

Best VS. Average Candidate:

Best candidate is highly organized technically superior i.e. usage of Microsoft tools to create materials and timelines and superior levels of communication influence amongst internal stakeholders. Average candidates would have some or junior levels of these skills.