Job Description || Customer Support Executive || Columbus, OH

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Support Executive

Location: Columbus Ohio

Job Type: W2 contract

Experience : 0-8 years or related to field

Open to H4 EAD Green Card and U.S. Citizens

Job Summary

We are looking for a customer-focused and energetic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries providing solutions and ensuring excellent customer experience through phone email chat or in-person communication.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently
Respond to customer queries via phone email or chat support
Provide accurate information and resolve customer issues in a timely manner
Maintain records of customer interactions feedback and transactions
Escalate unresolved issues to the appropriate department or team leader
Follow up with customers to ensure their issues are resolved
Maintain service quality and achieve performance targets
Build and maintain positive customer relationships
Understand company products/services to provide better assistance

Required Skills & Qualifications

Graduate in any discipline (Preferred)
Proven experience in customer service or call center environment is a plus
Strong communication skills (English/Hindi or regional languages)
Good listening and problem-solving abilities
Ability to handle pressure and multitask
Basic computer knowledge and typing skills
Customer-centric and positive attitude

Thanks

Mohit

Job Title: Customer Support Executive Location: Columbus Ohio Job Type: W2 contract Experience : 0-8 years or related to field Open to H4 EAD Green Card and U.S. Citizens Job Summary We are looking for a customer-focused and energetic Customer Support Executive to join our team. The candida...