Job Title: Product Owner
Job Location: Remote/ NJ/ St. Louis/Dallas.
Job Type: Contract
Must have Amazon Connect & consulting & healthcare with call center experience.
Job Description:
- Bachelors degree in Healthcare Administration Information Systems Business or a related field.
- 3 years as a Product Owner or Business Analyst in a healthcare setting with hands-on involvement in call center operations or technologies.
- Understanding of healthcare workflows including patient access referral management appointment scheduling and post-visit follow-up.
- Experience with contact center platforms (e.g. Avaya Genesys Five9 NICE Cisco) or CRM systems integrated with call centers.
- Familiarity with regulatory requirements like HIPAA CMS guidelines and patient data privacy.
- Strong knowledge of Agile/Scrum methodologies and use of tools like Jira Confluence Azure DevOps.
- Excellent communication documentation and stakeholder engagement skills.
Job Title: Product Owner Job Location: Remote/ NJ/ St. Louis/Dallas. Job Type: Contract Must have Amazon Connect & consulting & healthcare with call center experience. Job Description: Bachelors degree in Healthcare Administration Information Systems Business or a related field. 3 years as a Prod...
Job Title: Product Owner
Job Location: Remote/ NJ/ St. Louis/Dallas.
Job Type: Contract
Must have Amazon Connect & consulting & healthcare with call center experience.
Job Description:
- Bachelors degree in Healthcare Administration Information Systems Business or a related field.
- 3 years as a Product Owner or Business Analyst in a healthcare setting with hands-on involvement in call center operations or technologies.
- Understanding of healthcare workflows including patient access referral management appointment scheduling and post-visit follow-up.
- Experience with contact center platforms (e.g. Avaya Genesys Five9 NICE Cisco) or CRM systems integrated with call centers.
- Familiarity with regulatory requirements like HIPAA CMS guidelines and patient data privacy.
- Strong knowledge of Agile/Scrum methodologies and use of tools like Jira Confluence Azure DevOps.
- Excellent communication documentation and stakeholder engagement skills.
View more
View less