Digital Transaction Quality Analyst

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How you will make an impact:

As a Digital Transaction Quality Analyst you will ensure the highest accuracy in managing transactions and reconciliations while helping the team embrace digital tools to work smarter. You will handle reconciler tasks resolve partner queries and maintain clear documentation of losses. At the same time youll support the adoption of automation and reporting tools that improve efficiency reduce manual work and enhance overall customer satisfaction.

This role is ideal for someone who is detail-oriented process-focused and digitally curious—with the ability to combine transaction quality control with continuous improvement.

Key elements to the role include:

• Managing reconciler alerts and maintaining the Reconciler tool (configuration data quality fixes and improvements)
• Acknowledge investigate and resolve internal and external client enquiries within agreed service standards.
• Maintain accurate transaction records and evidence of losses escalating issues as required.
• Organize and maintain structured data and files for easy access and reporting.
• Input data into systems accurately and prepare clear documentation of processes and outcomes.
• Identify opportunities to automate repetitive tasks or improve workflows using Excel Power BI Power Automate or other corporate tools.
• Support coworkers by sharing knowledge of digital tools and best practices helping them work more efficiently.
• Contribute to team success by supporting colleagues collaborating across departments and solving problems proactively.
• Provide insights and reporting to management on reconciler performance transaction quality and process improvement opportunities.
• Partnering with the Digitalisation team to design test and roll out process improvements
• Undertake additional projects and tasks as required by your line manager.

The skills we would love to see in your suitcase!

Strong attention to detail with the ability to ensure accuracy in transactions and reconciliations.

Experience in transaction quality reconciliations or client support.

Strong data skills plus good skills in Excel Power BI Power Platform and other corporate tools.

Interest in using digital tools (e.g. Power BI Power Platform ERP systems) to improve efficiency and reporting.

Excellent written and verbal communication skills in English.

Strong organizational skills able to maintain logical and accessible documentation.

Analytical mindset with problem-solving ability to identify root causes and propose solutions.

Ability to negotiate manage enquiries professionally and build strong working relationships.

Collaborative team player who contributes to shared goals and continuous improvement.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid