Store Clerk Lead

The Church Of Jesus Christ Of Latter-day Saints

Job Location:

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.

Responsibilities

Directs all store operations for a small store or supports a supervisor 2 where applicable

Acts in a leadership capacity assigning and directing the work of other staff members and provides training

and development for the stores staff

Provides feedback and coaching to employees

Helps prepare staff members weekly schedules and assignment of daily tasks

Greets customers and ascertains customers needs

Provides high-quality customer service providing product knowledge to assist customers and assists in

motivating others to do the same

Develops understanding of contents and/or properties of all products to adequately serve customers

Responds to customer questions regarding curriculum proper fitting of clothing or issues of similar

complexity and interests with customers to resolve concerns of moderate to high complexity

May provide personal fitting consultation to customers at distribution store

Operates point-of-sale terminal finalizes sale of selected products processes returns and manages register

opening and closing process

Oversees or assists store supervisor (if applicable) to ensure the store is attractively displayed well-

presented and that there is adequate inventory on the shelf

Oversees or supports all aspects of inventory receiving and counting assures the inventory on the floor is

adequate to meet customer needs and assists in ordering and replenishment to ensure proper stock levels

Maintains awareness of and helps with the attainment of key performance indicators including inventory

goals expense goals sales indicators and exceptional customer service

May provide back-up support on behalf of store supervisor during absence or when needed which may

include timekeeping duties

May perform and/or oversee housekeeping duties to ensure facility equipment and storage areas are in

good condition

Requires to work as scheduled and needed (including Saturdays and national/local holidays)

This job may include a variety of additional MMD Support Services duties of equal or lesser complexity

Qualifications

Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.

Qualifications Required:

Post secondary school education in business retailing merchandising or related field and two years experience in business retail customer service or equivalent combination of education and experience including managing teams
Functional understanding of computer applications including MS Word MS Excel MS Outlook or related programs
Proficient use of point-of-sale systems and terminology and ability to troubleshoot basic technical systems and tools
Excellent interpersonal skills including written and verbal communication skills
Ability to lead delegate and direct the work of others and to effectively addressing difficult issues
Preferred: Previous experience leading others in a retail setting. This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met such as: standing for long periods of time stooping bending and lifting up to 20 Kg

DescriptionThe Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.Responsibilities Directs all store operations for a small store or supports a supervisor ...