Director of Engineering & Technology Aftermarket Services Transformation

About us: At Plexus our vision is to help create the products that build a better world. Driven by a passion for excellence we partner with leading Aerospace/Defense Healthcare/Life Sciences and Industrial companies to design manufacture and service some of the worlds most transformative products including advanced surgical systems diagnostic instruments healthcare imaging equipment mission critical aerospace systems and electric vehicle (EV) charging solutions. Visit to learn more about our unwavering commitment to our vision.

When we invest in our people we invest in building a better world.

With a vision rooted in the wellbeing and inclusive engagement of our team members our customers their end users and our communities people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do including how we operate behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include: Growing our People Building Belonging Innovating Responsibly Delivering Excellence and Creating Customer Success.

As a team member you will engage in impactful work through global collaboration and the use of emerging technologies join an inclusive culture where every team member is valued and working toward a greater purpose and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members wellbeing including medical dental and vision insurance paid time off retirement savings and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information visit our US benefits website at . Our commitment to pay range transparency fosters an equitable workplace where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location work experience education licensure requirements and/or skill level. Salary Range:

The Role: Own the Future of Service Engineering

We are seeking a technically acute strategic Director of Engineering & Technology to lead the global transformation of our Aftermarket Services (AMS) value stream (repair refurbishment lifecycle extension). This is a pivotal role where you will act as the principal investigator driving the mandate to integrate Industry 4.0 methodologies advanced diagnostics and automation across our service operations worldwide.

Your mission is clear: translate cutting-edge technology into pragmatic scalable solutions that redefine our service delivery significantly improving cost efficiency repair cycle time and product quality in a service environment.

Key Technical & Strategic Accountabilities

• AMS Technology Roadmap: Define and own the 3-5 year technical strategy for the AMS segment. Prioritize and champion investments in technologies like Automated Test Equipment (ATE) Predictive Diagnostics (ML/AI) and IoT systems to maximize service performance.

• Pioneering Innovation: Lead the full technology lifecycle from proof-of-concept through global scaling for complex multi-site technology deployments that drive operational efficiency.

• Data-Driven Diagnostics: Oversee the development of advanced diagnostic tools and algorithms ensuring repair data is converted into actionable intelligence that provides critical feedback loops to our New Product Introduction (NPI) teams.

• Global Process Optimization: Architect new highly efficient AMS process flows actively seeking opportunities for automation using Collaborative Robotics and sophisticated vision systems to improve throughput and quality.

Requirements (Top 5 Must-Haves)

To succeed in this role you must possess the following blend of strategic domain and people leadership skills:

• Strategic Vision & Influence: Proven ability to create a compelling future vision for AMS technology and operations and successfully influence diverse executive stakeholders to secure necessary investment and operational buy-in.

• Aftermarket Services Domain Expertise: Direct demonstrable experience (12 years total 5 years dedicated) in Sustaining Engineering or Aftermarket Services operations understanding the distinct value proposition versus traditional manufacturing.

• Strong Manufacturing Acumen: Expert-level understanding of how complex products are built and the ability to apply that knowledge to design robust service and diagnostic solutions.

• Exceptional People Leadership: A strong track record of coaching mentoring and developing technical talent. You must have the capacity to grow and lead a team of 5-10 technical leads/engineers from an initial base of one direct report.

What You Will Bring (Qualifications & Experience)

• Minimum of 12 years of progressive experience in an Engineering or Technology leadership role.

• Bachelors degree in Engineering Computer Science or a related technical field is required (Masters or MBA preferred).

• Highly Desirable (Nice-to-Haves):

  • Experience managing and leading through high ambiguity in services and manufacturing.

  • Familiarity with manufacturing software (e.g. MES) integration and practical automation experience.

  • Previous experience in the Electronics Manufacturing Services (EMS) sector preferred but not essential.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation please contact us by email at . Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.