Helpdesk IT Support Engineer Desktop Support Engineer

Torrance, CA - USA

Monthly Salary: Not Disclosed

Experience Required: 10years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Torrance CA (Onsite 5 days per week)

Experience: 3 years

Support Level: Tier 1 and Tier 2

We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting updates installations and general IT assistance for company employees. Tier 3 issues will be escalated to specialized teams.

Responsibilities:

Provide Tier 1 and Tier 2 support for Windows desktops laptops applications and user accounts
Troubleshoot hardware software connectivity and peripheral issues
Perform system updates imaging installations and new hire setups
Maintain ticket documentation and escalate issues as needed
Support basic networking and VPN access
Manage IT equipment inventory

Qualifications:

3 years of Helpdesk or Desktop Support experience
Strong Windows 10/11 troubleshooting skills
Familiar with Active Directory and basic networking (DNS DHCP VPN)
Excellent communication and customer service skills

Required Skills:

Helpdesk IT Support Engineer / Desktop Support Engineer

Location: Torrance CA (Onsite 5 days per week)Experience: 3 yearsSupport Level: Tier 1 and Tier 2We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting updates installations and general IT assis...