Inside Sales Manager

The Inside Sales Manager plays a strategic leadership role in growing revenue and deepening customer relationships through a high-performing team of Inside Sales Representatives. The team provides the companys highest-value distributors with concierge support partners with field sales to drive sales productivity and growth generates and qualifies sales leads and other outbound sales interaction to deepen customer relationships and drive sales growth. The Inside Sales Manager works closely with Sales and Customer Care leadership to develop and execute sales strategies improve sales processes and motivates trains and coaches a high-performing sales team. The Inside Sales Manager oversees daily operations and performance management to meet or exceed sales and service goals reports KPIs and collaborates cross-functionally to align efforts manage escalated customer issues and internal challenges.

In This Role Your Responsibilities Will Be:

Leadership

• Oversee the daily operations of a multi-site Inside Sales team including remote direct reports.
• Establish team goals aligned with company objectives focused on operational excellence sales growth and customer satisfaction.
• Meet target service levels and consistently deliver premium customer experience.
• Lead problem-solving and strategy sessions to identify and implement process improvements.
• Manage customer escalations.
• Manage workloads and team schedules including approval of vacation requests and overtime.
• Occasionally travel to assigned territories customer-facing events and Sales Meetings.
• Recruit onboard and train new Inside Sales team members.
• Stay aware of industrys best practices communicate opportunities to leadership.

Coaching and Mentoring

• Supervise motivate and mentor the Inside Sales team to consistently meet individual and team targets.
• Monitor and audit Inside Sales interactions to ensure quality and identify opportunities for training and development.
• Conduct regular training coaching and mentoring sessions and deliver performance reviews for all direct reports.

Reporting and Analysis

• Develop and monitor Inside Sales performance reports analyze team and individual metrics to identify trends opportunities share best practices and implement corrective actions.
• Continuously identify opportunities to optimize Inside Sales impact on customer experience sales productivity and sales growth.
• Measure and analyze capacity utilization and requirements to achieve goals.
• Participate in and represent Inside Sales in a variety of Sales and Planning meetings.

Collaboration

• Work closely with Sales Customer Care leadership and other functions to identify and implement process improvements increase productivity drive sales and improve customer experience.
• Establish targets and strategies aligned with company objectives.
• Build internal relationships and attend Inside Sales & Territory Manager meetings to support the team identify opportunities and best practices.

Who You Are:

You are passionate about the customer and sales and excel at leading and developing high-performing teams. With a strong commitment to delivering premium customer experience you bring energy enthusiasm and a results-driven mindset to everything you do. You consistently strive to exceed expectations and seek long-term sustainable solutions to customer challenges. Highly collaborative and interpersonally savvy you work effectively across departments and at all organizational levels to drive success.

For This Role You Will Need:

• 5 years of Sales/Inside Sales Customer Service or Key Accounts Management experience.
• Excellent communication and presentation skills
• Excellent problem-solving analytical and decision-making skills
• Excellent interpersonal and collaboration skills
• Customer focus
• Strong drive for results.
• Proficient in MS Office applications including Excel Outlook PowerPoint Word Teams

• Legal authorization to work in the United States sponsorship will not be provided.

Preferred Qualifications That Set You Apart:

• Bachelors degree in business administration marketing or related field.
• 2-4 years supervising or leading people
• Knowledge of ERP software SAP or JDE.
• Experience with Call Center phone systems and sales automation systems (CRM).
• Demonstrated success in meeting/exceeding sales targets.

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive base salary within the local market in which we operate and reward performance during our annual merit review process. The salary range for this role is $annually commensurate with the skills talent capabilities and experience each candidate brings to a role.

Why Work in the Greater Cleveland Area

Our facility is located in Elyria OH (our world headquarters) which is conveniently located within driving distance to Cleveland. The areas generally low costs of living excellent school systems and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants festivals shopping and arts scenes that make them exciting places to live and work

About Our Location

Since the invention of the modern pipe wrench in 1923 the 25-acre RIDGID world headquarters in Elyria OH has been developing tools that help trades professionals tackle jobs faster safer and more accurately. Today more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus is also home to a factory tool service center and a state-of-the-art schoolhouse training center that educates and trains hundreds of tradespersons addition to the iconic wrench the campus manufactures RIDGID battery hydraulic tools pipe and electrical tools and drain cleaning components as well as Greenlee step bits and knock-out tools. Emersons Professional Tools business provides the industrys broadest portfolio of advanced reliable tools and technologies for the mechanical electrical and plumbing trades.

LI-BS