Executive Director for Asset and Wealth Management Global Private Bank Ops
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Shape the future of private bank operations at enterprise scale. Bring your expertise in operational leadership controls and digital transformation to a multi-site organization supporting global coverage needs. Lead teams across multiple operational domains while building a scalable operating model that elevates client outcomes.
Job summary:
As an Executive Director for Asset & Wealth Management Global Private Bank Operations you will lead multi-site teams and own end-to-end service delivery and outcomes across critical operational functions. You will partner with senior leaders to define and deliver a scalable operating model that balances client experience quality controls and risk. You will lead a multi-year agenda across workforce strategy training coaching and career development to build a high-performing organization. You will drive digital transformation initiatives that improve accuracy speed and outcomes while reducing manual effort and operational risk. You will strengthen governance transparency and resilience through disciplined issue management operational metrics and tested continuity playbooks.
Job responsibilities:
- Defineand deliver a multi-year operations strategy aligned to business priorities and regulatory expectations.
- Designand evolve a scalable target operating model including capacity coverage escalation governance and location strategy.
- Standardizeprocesses through common procedures controls playbooks and training across locations.
- Ownend-to-end service delivery across middle office cash operations settlements client services mortgage operations client onboarding fraud remediation and quality control.
- Operatea consistent quality and remediation model including standards defect taxonomy calibration and corrective actions driven by root-cause analysis.
- Leadfraud and customer-impact remediation with strong documentation clear timelines and cross-functional partnership to ensure durable closure.
- Delivertransformation initiatives that deploy digital solutions and simplify processes to reduce exceptions and rework.
- Maintaina strong first-line control environment including procedures evidencing standards and control monitoring routines.
- Buildsenior stakeholder relationships and translate operational insights into prioritized roadmaps and outcome-based reporting.
- Definemetrics and operating cadences that drive accountability for quality productivity turnaround time client satisfaction and key risk indicators.
- Leada large multi-site organization by strengthening talent pipelines coaching inclusion and operational resiliency.
Required qualifications capabilities and skills:
- Minimum 15 yearsof experience in financial services.
- Minimum 5 yearsin senior leadership managing large multi-site teams and complex operations.
- Proven delivery across operational domains relevant to private banking operations with strong client service outcomes.
- Demonstrated success leading digital transformation and automation with measurable impact.
- Strong control discipline and experience ensuring audit and exam readiness.
- Excellent judgment and communication skills with ability to influence senior stakeholders in a matrixed environment.
- Strong program management skills including prioritization governance and execution under tight timelines.
Preferred qualifications capabilities and skills:
- Continuous-improvement mindset with strong execution focus.
- Understanding of regulations impacting private banking and client service operations including onboarding obligations.
- Hands-on experience applying artificial intelligence or machine learning in service operations (e.g. inquiry triage assisted resolution analytics).
- Ability to frame complex problems challenge the status quo and implement scalable solutions.
Required Experience:
Director
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
