Treasurer-Tax Collector's Specialist I

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Applications and Supplemental Questionnaire for this recruitment will only be accepted online.

THE AGENCY

Treasurer-Tax Collector Departments mission is to provide County departments and all other depositing agencies with secured and convenient countywide central banking facility and countywide central banking facility and countywide treasurer administration services including the investment of monies on deposit with Treasurer in the Treasurers Investment Pool provide real estate and personal property tax billing and collecting services provide business licensing services in the unincorporated areas of the County and provide in-house administration of the Countys deferred compensation plan programs for eligible employees.

THE POSITION

This class specification describes a two-level class series located in the Office of the Treasurer-Tax Collector. Treasurer-Tax Collectors Specialists under varying levels of supervision will have close contact with the public both by telephone and in person answering questions related to unsecured and secured property taxes business license taxes utility users taxes and hotel and lodging taxes. Unsecured taxes include Current Unsecured and Unsecured Delinquent taxes. Secured taxes include Current Secured Secure Delinquent and Tax Defaulted Land taxes. Incumbents receive examine prepare process and maintain a variety of documents; assure adherence to legal procedures collect fees record distribute and reproduce copies of documents and perform related duties as required.

This is the trainee/entry-level general classification in this flexibly staffed series. Incumbents under close supervision are trained in procedures governing Unsecured and Secured Property Tax collections and collections of Business License Taxes Utility Users Taxes and Hotel and Lodging Taxes by the Treasurer-Tax Collectors Office. Incumbents will answer questions relating to the payment of taxes from the public both by telephone and in person; perform a wide variety of moderately difficult clerical work requiring the ability to learn to use computer applications related to work and to choose from a limited number of alternatives in solving problems in a training level capacity. Positions at this level require that incumbents have the ability to identify errors in arithmetic in documents which generally are not reviewed for technical detail.

As tasks are learned direct supervision decreases and the incumbent is expected to demonstrate proficiency on the phone at the counter and with the clerical work. This class is distinguished from the next higher class of Treasurer-Tax Collectors Specialist II in that the incumbents of the latter class routinely perform customer service tasks requiring the exercise of initiative and judgment significantly beyond that of the entry level employee. Incumbents in the class of Treasurer-Tax Collectors Specialist I are expected to promote by supervisory evaluation to level II after six months. Appointment at level I will not extend beyond six months.

For more detailed information about the job classification visit:Treasurer-Tax Collectors Specialist I (#1601)

The most suitably qualified candidates will possess the following competencies:

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of applicants application and supplemental questionnaires to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A virtual written component that will be weighted as pass/fail.
3. An oral interview which will be weighted as 100% of the candidates final examination score. The oral interview may be administered virtually and contain situational exercises.

Candidates must attain a qualifying rating on each portion of this examination.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position in which case the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies or for other alternate jobs with comparable scopes of work.

For more information on the Civil Service Selection process please visit the What You Need to Know section of our website AND SELECTION PLAN

BENEFITS

Conclusion

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit competence performance and business need. Alameda County does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors protected under federal state and local law. Alameda County celebrates diversity and is committed to creating an inclusive and welcoming workplace environment.