Client Service Account Manager Senior Associate Spanish
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Join to drive innovation deliver financial solutions and support clients in achieving their business goals.
As a Client Service Account Manager Senior Associate - Spanish in thePayments team you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a clients organization. You will develop an excellent understanding of the clients primary business the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require and also participate in and support
Job responsibilities
- Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintain an accurate and active service temperature check for all Clients within the portfolio
- Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understand the Clients business to anticipate their servicing needs and provide appropriate support and solutions (become the Clients champion)
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Required qualifications capabilities and skills
- Fluency in Spanish
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills including executive communication skills
- Ability to develop and mobilize internal network key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
