Duties And Responsibilities
Manage and resolve network and telecommunications support tickets relying on incident management problem management change management and request fulfillment processes in accordance with procedures in place. Provide a vital end-user customer service function as a highly visible member of the Network Services team. Configure Cisco switches routers firewalls and Aruba mobility controllers. Install configure and maintain network and telecommunications equipment components systems software and/or related infrastructure including IP phones voice gateways servers software access points switches routers firewalls UPS PDU racks cabinets and communications cabling using standard tools meters testing devices software applications and techniques according to documents instructions and/or industry standard practices. Perform scheduled maintenance and upgrades of network and telecommunications equipment components systems software and/or related infrastructure including software releases patches and equipment lifecycle. Troubleshoot identify correct and/or repair basic and fundamental network and telecommunications equipment component system software and/or related infrastructure problems and/or communications cabling problems including replacing defective equipment and/or components. Use monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur and take appropriate corrective action to address alerts. Maintain enhance and/or develop documents and records including system diagrams drawings methods and procedures documents installation cable and equipment lifecycle records usage reports equipment tool parts and materials inventories equipment operation and support documents and site condition and inventory reports. Maintain equipment rooms in a manner consistent with industry good-housekeeping standards. Monitor equipment inventory levels for asset management inventory tracking and restock scheduling purposes. Assist with annual inventory of parts and material. Apply routing switching network security telecommunications and communications cabling standards and best practices to scenarios encountered. Manage network and telecommunications infrastructure built using various components and protocols to achieve highly available network and telecommunications services. Assist with training needs assessment and the evaluation of various solutions to those needs. Provide guidance for student employees. Organize prioritize and communicate on-going work to meet multiple task and project timelines. Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. Attend and participate in trainings and other professional development activity. Participate in projects complete tasks and perform job-related duties as assigned.
Physical Demands
This position requires periodic on-call availability and after hours support. To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skill and/or ability required.
Required Experience:
IC
Duties And ResponsibilitiesManage and resolve network and telecommunications support tickets relying on incident management problem management change management and request fulfillment processes in accordance with procedures in place. Provide a vital end-user customer service function as a highly vi...
Duties And Responsibilities
Manage and resolve network and telecommunications support tickets relying on incident management problem management change management and request fulfillment processes in accordance with procedures in place. Provide a vital end-user customer service function as a highly visible member of the Network Services team. Configure Cisco switches routers firewalls and Aruba mobility controllers. Install configure and maintain network and telecommunications equipment components systems software and/or related infrastructure including IP phones voice gateways servers software access points switches routers firewalls UPS PDU racks cabinets and communications cabling using standard tools meters testing devices software applications and techniques according to documents instructions and/or industry standard practices. Perform scheduled maintenance and upgrades of network and telecommunications equipment components systems software and/or related infrastructure including software releases patches and equipment lifecycle. Troubleshoot identify correct and/or repair basic and fundamental network and telecommunications equipment component system software and/or related infrastructure problems and/or communications cabling problems including replacing defective equipment and/or components. Use monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur and take appropriate corrective action to address alerts. Maintain enhance and/or develop documents and records including system diagrams drawings methods and procedures documents installation cable and equipment lifecycle records usage reports equipment tool parts and materials inventories equipment operation and support documents and site condition and inventory reports. Maintain equipment rooms in a manner consistent with industry good-housekeeping standards. Monitor equipment inventory levels for asset management inventory tracking and restock scheduling purposes. Assist with annual inventory of parts and material. Apply routing switching network security telecommunications and communications cabling standards and best practices to scenarios encountered. Manage network and telecommunications infrastructure built using various components and protocols to achieve highly available network and telecommunications services. Assist with training needs assessment and the evaluation of various solutions to those needs. Provide guidance for student employees. Organize prioritize and communicate on-going work to meet multiple task and project timelines. Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. Attend and participate in trainings and other professional development activity. Participate in projects complete tasks and perform job-related duties as assigned.
Physical Demands
This position requires periodic on-call availability and after hours support. To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skill and/or ability required.
Required Experience:
IC
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