Travel Coordinator

Your travel industry experience deserves a first-class seat.
If youve worked in hospitality travel or tourismand thrive in fast-paced guest-focused environmentswe want to talk to you! Kevin Smith Transportation Group (KSTG) the Philadelphia regions leading luxury transportation provider is hiring a Reservationist to help plan and book first-class ground transportation experiences for a wide variety of clients.

What Youll Do

As a Reservationist youll work directly with clients travel planners event coordinators and corporate partners to book transportation that meets each clients unique needs. This is a perfect role for someone who understands how to craft seamless travel experiences from beginning to end.

After completing training the reservationist will be required to work the following schedule: Thursday-Monday 11:30 a.m. to 8:00 p.m.

Key Responsibilities:

• Manage inbound and outbound communication to book and confirm transportation

• Coordinate a wide range of services including:

  • Airport and hotel transfers

  • Corporate travel and executive service

  • Group shuttles conferences and events

  • Weddings proms and private celebrations

  • Hourly charters multi-day trips and out-of-state itineraries

• Match clients with the right vehicle based on trip details group size and preferences

• Cross train on basic dispatch procedures including but not limited to monitoring driver check-ins assigning short notice bookings and communicating reservation changes to drivers.

• Provide real-time quotes and availability using internal scheduling tools

• Process payments and prepare professional invoices and confirmations

• Maintain strong attention to detail when communicating trip requirements to dispatch and chauffeur teams

• Handle itinerary changes or special requests quickly and professionally

• Build strong client relationships through follow-up and service excellence

• Enter and track all reservations in the CRM system

Qualifications :

What You Bring

• 1 years of experience in the travel tourism hospitality or customer service industries

• A passion for providing five-star service and creating stress-free travel experiences

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively in a high-volume environment

• Comfort using multiple systems and platforms to coordinate details

• Sales-minded attitude with an ability to listen recommend and close

• A calm professional presence when handling last-minute changes or complex itineraries

• High School diploma or equivalent required

Additional Information :

What We Offer

• A professional team-oriented work environment

• Competitive compensation

• Opportunities for advancement within a growing company

• Training on our systems and luxury service standards

• The chance to work with a company that values both its clients and employees

Work Environment & Physical Requirements

• Office-based position with standard business hours

• Use of computers phones and office equipment required

• Occasional lifting or movement of materials up to 25 lbs.

Equal Opportunity Employer

Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status sexual orientation gender identity or any other protected characteristic.

Turn your passion for travel into a rewarding career in luxury transportation.
Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.

Remote Work :

No

Employment Type :

Full-time