Service Manager – Continuous Delivery & Quality
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Responsibilities:
- Own the full lifecycle of developer productivity and quality tools (e.g. GitHub/GitLab Artifactory/Nexus SonarQube LambdaTest Pact);
- Being involved in vendor management licensing renewals and cost optimization;
- Monitor adoption and performance through KPIs and feedback to drive continuous improvement in developer experience;
- Define and promote best practices for secure scalable and efficient usage of CD&Q tools;
- Coordinate integration into enterprise workflows identity systems and security controls;
- Facilitate structured feedback loops evaluate new capabilities and contribute to roadmap decisions;
- Ensure compliance with governance audit licensing data protection and security policies;
- Provide onboarding enablement documentation and targeted trainings to increase self-service and adoption speed;
- Support incident and problem management for the managed tools in collaboration with engineering teams.
Qualifications :
Required key competencies and qualifications:
- Proven experience with software engineering or DevOps environments; programming fundamentals required;
- Familiarity with SCM artifact testing and quality management tools (GitHub/GitLab Artifactory/Nexus SonarQube LambdaTest Pact);
- Experience in vendor & license management budgeting and lifecycle control;
- Understanding of security compliance auditability and enterprise integration concepts;
- Ability to analyze tool usage and satisfaction data (e.g. dashboards KPIs CSAT/OKRs);
- Strong stakeholder engagement and technical communication skills;
- Service-oriented proactive mindset with focus on continuous improvement;
- Independent and reliable way of working in distributed cross-functional teams;
- Fluent English communication skills.
Additional Information :
Whatweoffer
Hybrid and agile work: thrive in a flexible multicultural environment.
we promote work-life balance through a hybrid working part of self-organizing multicultural teams that collaborate in an agile setup.
Peopledevelopment: when yougrowso do we!
We want you to become the best version of yourself with individual and company-wide programs andtrainingsfor people development. Focused among other on development leadership appreciation ... its time to upskill your career.
- Support withindividual solutions:
We are people-caring!We offer support whenever you need it - at every stage of your professional journey.
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefitsDiscover more here.
Lets connect soon. Apply for the role now!
Position grade within our career framework:Service ManagerGrade2(Md5).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
