Support Specialist

Our NielsenIQ Enterprise Platforms team ensures the strategy design delivery deployment maintenance and support of our corporate technologies is best-in-class. More than 30000 global employees rely on our team to support the systems and tools integral to NielsenIQs success.  

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices. 

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems.  In this role support is for Workstation support ( Windows) Microsoft 365 (M365) applications including M365 Online OneDrive Teams SharePoint Power Platform and Audio-Visual support etc.  

What youll do:

• Provide L1 and L2 support for Laptops/desktops 

• Provide L1 and L2 support for Windows M365 platform Network WiFi and printers 

• Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 

• Support MS Team AV set up and troubleshooting. e.g. Logitech AV systems 

• Perform administration tasks including user/group administration security permissions group policies systems configuration research event log warnings and errors and resource monitoring. 

• Interact with the help desk and other teams to assist in troubleshooting identify root cause and provide technical support when needed. 

• Collaborate with various managers and other IT personnel to improve existing processes increase automation and meet application goals. 

• Demonstrate technical capability and be a self-starter. Possess strong organizational skills and a customer service mindset. 

• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations. 

• Escalate issues to appropriate teams within IT as needed. 

• Maintain records of all IT-related issues using an in-house ticketing system. 

• Maintain good relationship with internal clients 

Qualifications :

• BS/ MS degree in Computer Science Engineering or a related subject. 

• 2 - 3 years of experience in Desktop support Windows / Microsoft 365 administration and problem solving. 

• 2 - 3 years of experience in L1 and L2 support 

• Knowledge and experience troubleshooting these specific platforms: Windows Teams OneDrive SharePoint and Intune 

• Willingness to occasionally work scheduled night/weekend times and to participate in off-hours on-call schedule. 

Additional Information :

• Exciting work environment that brings people together.
• Use the latest digital technologies.
• Ongoing trainings to support your development.
• Opportunities for personal and professional growth.
• Hybrid work

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time