Director of Rooms
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Job Location:
Quintana Roo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a visionary and goal-oriented Director of Rooms to join our luxury resort in the beautiful Playa del Carmen Mexico. As a key member of our executive team you will be responsible for overseeing all aspects of the Rooms Division including Front Office Housekeeping and Guest Experience Management. This role offers an exciting opportunity to shape exceptional guest experiences in one of Mexicos premier tourist destinations.
- Provide strategic leadership and direction for the Rooms Division ensuring the highest standards of service and operational excellence
- Oversee and optimize front office operations including reception concierge and bell/valet services
- Manage housekeeping functions to maintain impeccable cleanliness and presentation throughout the property
- Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews
- Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency
- Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
- Lead mentor and develop a high-performing team fostering a culture of excellence and continuous improvement
- Manage departmental budgets control expenses and optimize revenue generation
- Stay abreast of industry trends and local tourism developments to maintain the propertys competitive edge
- Ensure compliance with all relevant health safety and security regulations
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field
- Minimum of 5 years of experience in Rooms Division management within luxury hotels or resorts
- Proven track record of improving guest satisfaction scores and operational efficiency
- Strong financial acumen with experience in budgeting forecasting and revenue management
- Excellent leadership and team management skills with the ability to inspire and develop staff
- Outstanding communication and interpersonal skills with the ability to interact effectively with guests staff and stakeholders at all levels
- Proficiency in hotel management software
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Fluency in English and Spanish; additional languages are a plus
- In-depth knowledge of luxury hospitality standards and best practices
- Familiarity with Mexican tourism industry trends and local cultural norms
- Ability to work flexible hours including weekends and holidays as required
- Demonstrated commitment to delivering exceptional guest experiences and driving service excellence
Additional Information :
WHAT IS IN IT FOR YOU:
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
