Ashdod HCVG Site Lead FSE

Job Purpose:

The Ashdod Site Team Leader will be responsible for leading a team of Field Service Engineers in support of the Ashdod Port HCVG service contract. You should be an experienced Team leader/Engineering Supervisor who will manage the service engineers and support staff and provide effective daily guidance and supervision of all activities under the contract scope of work. You will be responsible for supervising managing and motivating team members on a daily basis. Plan drive audit and monitor contractual KPIs and obligations with the customers on all HCVG site maintenance activities.

As the Site Leader you will be the primary point of contact with responsibility for the Site Management and Supervision of all Smiths engineering support activities for the Port of Ashdod Heimann Cargo Vision (HCV) Gantry system. Located at the Ashdod site the Team Leader leads a team to troubleshoot service install (deploys) and repair all equipment located at the radiographic building Ramp area and peripheral sub-systems that falls under the Smiths Detection scope of work and responsibility to maintain an Operational Availability of 95%.

The Scope of this role also includes any Custodian support not directly related to technical system(s) but which the On site Smiths Detection technician on site can and is permitted to do such as: building and facility M&S except custodian M&S requiring attendance of outside private contractor(s) such as electrician(s) plumber(s) sewer/sewage telephone system(s) etc

A Team Leader/Senior FSE must be team oriented and flexible and actively seeks to share information and assist his peers. Possess solid communication skills both oral and written. Demonstrates strong electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects some of high visibility as assigned. Looks for common-mode problem occurrences and seeks to resolve both independently and with the aid of others. Has a working knowledge of PC applications (Linux MS Applications ServiceMax Cargo DAiSY and Reporting tools) Servers and IT Networks to diagnose technical issues and provide clear concise information summaries as required.

Duties:

• Assumes the role as Site Lead and Supervisor for all Service and maintenance activities at the Ashdod HCVG site
• Manage the Ashdod site service team and all internal and external stakeholders work closely with Israel Service Manager Service Admin and other Team leaders hand in hand to achieve the common service departmental objectives.
• Support Scheduler in scheduling activity by finding right resources to accomplish day to day service activities like Installation corrective & preventive maintenance Site inspection Sales demo support Training and On site Shift coverage.
• Check monitor and drive the team for on time Timesheet submission in ServiceMax Service Work Order creation for Corrective Maintenance and closing the WOs.
• Dynamic Risk Assessments preparation near miss reporting and HSE compliance Submission of personal radiation dose reading Service report submission Expense statement submission etc. as per departmental compliance.
• Assumes ownership for achieving defined customer performance metrics of 90% site Availability and driving customer satisfaction.
• Actively seek obstacles to service operation and suggest and implement solutions to improve operational efficiency
• Documents all inspections maintenance repair work and submits documentation in ServiceMax in a timely basis
• Order install and return parts and manages repair parts cycle time within Smiths and other supporting subcontractors
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Take ownership of mentoring motivating and developing the team members.
• Conduct performance evaluation of the team and provide necessary guidance for improvements and provide personal development plans.
• Provide technical assistance to the team and be part of their day to day activities on the field.
• Provide guidance with regard to cross-training activities defining the number of resources needed to accomplish any given field support objective.
• Communicate internally and externally as necessary to ensure timely and consistent progress of completion of tasks required to advance the service operation and compliance of KPIs.
• Broadcast widely in writing and verbally key information that affects the direction or scope of the service KPIs.
• Prepare and publish reports monthly to gauge service performance and contract compliance.
• Support staff and sales personnel with site visits as necessary.
• Some travel and overtime work may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies as an individual and team.
• Auditing the engineers tools and calibration data of tools used in the field to perform service activities.
• Monitor and align the teams performance for departmental compliance during day to day activities.
• Auditing preventive and corrective maintenance carried out by 3rd party service providers on site ensuring the quality of service provided.
• Flexible to work on shift duties covering site operation hours.
• Respond to emergency support request as and when necessary.

• Other duties as required

Planning and Decision Making:

• Ensure that preventative maintenance schedules are adhered to and carried out on time
• Provide on-site resolution of technical issues.

Competencies and Abilities:

• Oversee Field service Operations ensuring adequate staffing exists to cover the quantity and variety of products deployed to meet the KPIs
• Develop staff to improve capability through cross training exercises and formal instruction
• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• Ability to take timely decision at complex situations and align team to achieve the results by sourcing and analysing critical information.
• Excellent customer service skills and the ability to handle stressful situations
• Able to understand the commercial implications of the service operation and drive the team to achieve on time delivery of service and support on revenue recognition.
• Ability to work closely with team and support for any changing requirements as well as continuous improvement.
• The ability to build an effective network of relationships both internally and externally understanding their customers needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.
• Ability to lift item up to 50 lbs. unassisted due to the physical nature of some of the work.

Qualifications :

Technical Knowledge and Skills:

• Education/Training: Bachelors Degree or Related Trade Certification (electrical electronic mechanical). Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role).
• Practical Electronics Engineer or Electrical equivalent with a minimum of 5 years of related experience is required
• Experience: A minimum of 5 years technical field service experience directly involved in troubleshooting and field repair of electrical and mechatronics systems and equipment. Providing solutions to customers for complex technical problems Experience in managing and working with the team proven with leadership quality. Extensive product knowledge of Smiths Detection and or High Energy product ranges.
• Computer literacy competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Use of metrology and hand held tools
• Knowledge/Skills: Must possess a strong orientation for customer focus and teamwork. Good leadership and technical skills. Requires excellent written and oral communication skills. Good knowledge in Salesforce/ServiceMax for service modules.
• Supervises: Lead service KPIs as required; define disciplines needed and supervise the work of others to ensure objectives are achieved.
• Individual must be responsive to all customer issues at all times.
• Must be willing & able to travel at short notice.

Impact and Scope: 

• Strong leadership and technical skills demonstrated ability to manage multiple tasks concurrently and within established timeframes.
• Fluent in English written and oral
• Ability to think logically use analytical skills and apply practically.
• Self-motivated reliable and accountable individual who assumes task ownership.
• Mental and physical fitness to adapt various environment and carry the tasks successfully on the field.
• Provide effective resolution of customer technical issues ensuring customer satisfaction.
• Provide on-site service assistance to ensure successful delivery of installations projects and programmes.

Additional Information :

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Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time