Restaurant Onboarding Lead Maternity Leave Replacement ( 8 months)

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

The Platform Lead is in charge of managing the restaurant platform team. The team oversees the onboarding process for new venues including creating restaurant menus on Wolt platform setting up POS integration ensuring legal compliance product capabilities and partner assortments taking into account the operators user experience interface and product abilities. Additionally the team ensures menus are up-to-date and supports partners with menu updates.

What youll be doing

Day-to-day in this role youll:

• Manage and nurture the platform team (10 employees) which includes team meetings one-on-one sessions providing feedback and daily mentoring to enhance employee engagement and satisfaction.
• Maintain close working relations with the members of the team and members of the restaurant team (Sales and Account Managers).
• Implement new processes systems and features in close collaboration with the product team.
• Ensure restaurant team members have the knowledge and skills necessary to excel in their roles and ensure all current practices are up-to-date.
• Responsible for team efficiency measurement (such as total time to onboard handling time and number of onboarding/updates per month) and team development.
• Make sure your team meets KPIs and provides performance feedback.
• Identifying bottlenecks and improving onboarding workflows consistently.
• Solve day-to-day problems and prioritize team tasks.
• Plan manage and implement projects related to the role (for example transferring to a new system creating an onboarding process etc.).

Our humble expectations

• Experience in leading a professional team - an advantage
• Monday and Looker knowledge.
• Experience working with integrations and POS companies.
• Strong technical aptitude with the ability to troubleshoot complex integration issues.
• Understanding of the restaurant industry including knowledge of industry trends challenges and restaurant needs.
• An excellent organizational skill set.
• Ability to drive change and challenge the status quo to improve processes and performance.
• Experience in improving and implementing processes.
• Effectively delegate tasks and responsibilities.
• Analytical thinking and a data-driven approach to decision-making.
• Experienced in working with data and Excel (Vlookup Pivot Concatenate etc.).

What we offer

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.