Social Media Customer Support Associate

Your mission is to help Portuguese & English speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience where youll engage with customers to solve problems and build community on our various social platforms.

• Provide world-class support and community for our Portuguese & English speaking customers online across all of our social media platforms (including X Facebook Instagram LinkedIn and YouTube) - and understand that making a customer happy is crucially important to our success.

• You should be creative friendly and solution-oriented with both customers and colleagues.

• Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team.

• Understand the impact and role that customer support can play in new media such as social platforms.

• Understand the need to meet expectations rise above them and go that extra mile for customers.

Qualifications :

• Youre fluent in Portuguese and proficient in English both verbally and written. Youll be supporting Portuguese & English speaking customers and the working language at Wise is English. Youll be responding to questions and comments on social media channels so well be evaluating your communication skills throughout the process starting with the application... put your best foot forward with flawless spelling and grammar in Portuguese & English! We understand if you do not have perfect English and we welcome accents.

• Youre experienced. Youre ideally someone who has previous experience providing high-volume customer support online (via social media chat community management etc.) and/or working with public content (public relations journalism publication communications) - to be clear this is a customer support position not a content creation role. Were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others. If that sounds like you tell us why youre a great fit!

• Youre flexible. Youre willing to work 5 days a week 7 hours and 12 mins. days 36 hours per week.

• Youre a master behind the keyboard. Youre an expert typer at least 45 words per minute and you quickly pick up how to navigate and use new software and online tools - Knowledge of tools like Khoros Twilio Ninjas Slack or similar that support social customer support would be helpful.

• Youre organized. You can multitask - youre also punctual reliable and methodical in your approach with a solution-oriented mindset - and youve got a sharp attention to detail which makes learning new systems and procedures a breeze.

• Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced ever-changing environment is where you thrive. There may be times you have multiple tabs open and handle several channels at once.

• Youre growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. Furthermore you challenge ideas not people. You see every challenge as a learning opportunity and youre adaptable learning new systems and processes quickly.

• Youre a team-player. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly - you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you.

Additional Information :

• Please apply by submitting your resume in English. Applications in Portuguese will not be considered.

• Your first three months at Wise will be 100% fully in person at the office from Monday to Friday (9AM - 5:12PM).

• After successfully passing your probation the role will be hybrid (3 days in the office and 2 days working from home).

• Youre flexible. Youre willing to work 5 days a week 7 hours and 12 mins. days 36 hours per week with variable days off.
• Time Off: Schedules are released in advance and agents are guaranteed at least one full weekend off per month.

• Expected start date for this position is January 27th

   

• You must be legally authorized to work in Brazil.

• Salary for this role is 601500 BRL gross per month 

• RSUs in a rapidly growing company

• Flexible working model 

• An annual self-development budget

• Health and dental allowance for you and your dependents

• Company-paid: Life Insurance and an EAP program

• Paid time off: 30 days vacation 3 Me days 1 volunteer day annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave after a year with us and child care assistance

• Transportation vouchers

• Meal (708 BRL per month) and food (1166 BRL per month) vouchers

•  TotalPass access to 3500 gyms and studios throughout Brazil

• Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time