Customer Success Expert with English

Are you looking for a new job opportunity We have the perfect one for you! 

Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As were in a period of growth this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development mentorship and leadership training.

As a Customer Success Expert you will play a significant role in managing post-sales customer relationships focusing on driving onboarding adoption and education of our cloud solution offerings. Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. Youll act as a leader coach and advisor dedicated to delivering value to both customers and the organization.

Responsibilities:

- Guide customers through the onboarding process ensuring a smooth and successful implementation of our products or services.
- Develop new and retain the existing customer relationships.
- Drive awareness and improve the utilization of the services within your customer set.
- Ensure customer satisfaction by addressing technical demands acting as a point of contact and collaborating cross-functionally.
- Become an expert on our products and services stay up-to-date with new features and enhancements. 
- Contribute to providing feedback for product advancement.

Qualifications :

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required
• Prior customer service experience preferred

Additional Information :

:

- Competitive salary regular shift.
- Social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance.
- Team Building activities Charity events and initiatives and many other company events.
- Internal trainings following the leading global standards.
- Great office locations and work at home option.
- Rewards and recognition programs.

Remote Work :

Yes

Employment Type :

Full-time