Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You will report to the Senior Product Manager D2C CX Domain.
Youll have opportunity to:
- Implement the end-to-end product vision and roadmap for the whole customer experience for new programs delivering a clear and contextual financial health experience that meets users needs and inspires conversion.
- Contribute to a multi-year product strategy informed by trends partner and internal capabilities and consumer insights.
- Champion product management by establishing OKRs tied to business and consumer impact and aligning teams toward measurable goals.
- Implement the product roadmap from discovery to launch and iteration including user research experience design feature prioritization engineering execution testing go-to-market and funnel optimization.
- Collaborate with partners including business owners design engineering analytics legal compliance content research CX operations and information security to create high-quality compliant solutions on time and at scale.
- Advance Experians end-to-end customer experience ensuring seamless integration into the broader and mobile app ecosystemextending users personal finance journey based on evolving customers needs.
- Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Qualifications :
- 5 years of product management experience delivering consumer-facing financial products through end-to-end integrated journeys.
- 2 years of experience building or connecting inter- and intra-domain programs using shared componentry libraries and themes. Experience in integrated journeys that connect CRM analytics product and customer service.
- Experience with main product management practices: defining user stories and requirements developing wireframes running A/B and multivariate tests and analyzing product performance at scale.
- Experience working in Silicon Valley Product Operating Model Agile or Lean environments collaborating across product engineering design and go-to-market teams.
- Bachelors degree in Engineering Business/Marketing or a related technical field (preferred).
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
At Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You w...
Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You will report to the Senior Product Manager D2C CX Domain.
Youll have opportunity to:
- Implement the end-to-end product vision and roadmap for the whole customer experience for new programs delivering a clear and contextual financial health experience that meets users needs and inspires conversion.
- Contribute to a multi-year product strategy informed by trends partner and internal capabilities and consumer insights.
- Champion product management by establishing OKRs tied to business and consumer impact and aligning teams toward measurable goals.
- Implement the product roadmap from discovery to launch and iteration including user research experience design feature prioritization engineering execution testing go-to-market and funnel optimization.
- Collaborate with partners including business owners design engineering analytics legal compliance content research CX operations and information security to create high-quality compliant solutions on time and at scale.
- Advance Experians end-to-end customer experience ensuring seamless integration into the broader and mobile app ecosystemextending users personal finance journey based on evolving customers needs.
- Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Qualifications :
- 5 years of product management experience delivering consumer-facing financial products through end-to-end integrated journeys.
- 2 years of experience building or connecting inter- and intra-domain programs using shared componentry libraries and themes. Experience in integrated journeys that connect CRM analytics product and customer service.
- Experience with main product management practices: defining user stories and requirements developing wireframes running A/B and multivariate tests and analyzing product performance at scale.
- Experience working in Silicon Valley Product Operating Model Agile or Lean environments collaborating across product engineering design and go-to-market teams.
- Bachelors degree in Engineering Business/Marketing or a related technical field (preferred).
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
At Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
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