INSenior AssociatePower BIDigital IntegrationAdvisoryKolkata

Kolkata - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In technology delivery at PwC you will focus on implementing and delivering innovative technology solutions to clients enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.

*Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreabout us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Major Responsibilities

Product and user support (80%)

Acquire deep knowledge of the supported products including their integrations with each other and

with other firm and network systems

Analyze and resolve issues raised by users through ServiceNow tickets and other channels adhering

established response standards for timeliness and quality

Validate data supplied by users and upload to systems using established processes

Coordinate support activities with specialists on other teams

Identify and report support trends to team managers

Project support (20%)

With guidance support the testing and documentation of product features with ETA and other teams

Work Experience

Relevant customer/client service experience in a technology-focused role preferably in a

professional

services organization supporting enterprise-level systems

Experience with IT service management tools such as ServiceNow desirable

Understanding of document management and workflow systems such as Sharepoint Online (SPO)

desirable

Ability to identify patterns or trends in issues and escalate for analysis

Proficiency in Google Suite or MS Office Suite

Experience with data visualization tools such as A

Mandatory Skill Sets:Alteryx/Power BI

Preferred Skill Sets:Alteryx/Power BI

Years of Experience required:3-6

Education Qualification:Btech/MBA/MCA

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Alteryx

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Client Management Communication Creativity Deliverable Planning Delivery Management Developing User Stories Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity IT Business Strategy IT Consulting IT Infrastructure IT Service Management (ITSM) IT Systems Development Leading Design Workshops Learning Agility Market Research Optimism Process Improvement 22 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Senior IC

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismMicrosoftManagement LevelSenior AssociateJob Description & SummaryAt PwC our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of client...