INSenior ManagerSAP CRMEnterprise APP SAPAdvisoryGurgaon

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: A career within.

Responsibilities:

Gather and analyze business requirements related to CRM processes. Design and configure SAP CRM modules to meet business needs. Customize SAP CRM functionalities including sales marketing service and interaction center. Collaborate with business users developers and other stakeholders to deliver solutions. Perform system configuration integration and data migration activities. Support testing phases such as unit testing integration testing and user acceptance testing. Provide post-implementation support and troubleshooting. Document solutions processes and configurations. Stay updated with SAP CRM product developments and industry best practices. Provide training and knowledge transfer to end-users. Required Skills and Qualifications: Bachelors degree in Computer Science Information Technology Business or related field. years of experience in SAP CRM implementation and support. Strong knowledge of SAP CRM Sales Marketing Service and Interaction Center functionalities. Experience with SAP NetWeaver and integration with other SAP modules (e.g. SAP ECC SAP S/4HANA). Proficiency in CRM configuration workflows business partner model and customization. Familiarity with ABAP is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Preferred Qualifications: SAP CRM certification. Experience with SAP C4C (Cloud for Customer) is a bonus. Knowledge of CRM analytics and reporting tools. Exposure to Agile methodologies. Benefits: Competitive salary and benefits package. Opportunity to work on diverse and challenging projects. Professional development and training opportunities. Collaborative and inclusive work environment.

Mandatory skill sets:

SAP CRM

Preferred skill sets:

SAP CRM

Years of experience required: 12

Education qualification:

Btech MBA MCA MTECH

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date