Print Support Specialist Ops
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Job Location:
Kalamazoo, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (Print Support Specialist I)
- Pay Rate: $20-$21/hour
- Schedule: 8:00 AM 5:00 PM Temp-to-hire (3 to 12 months possible permanent conversion)
- Dress Code: Business casual
- COVID Requirements: None
- Driving: Required for offsite support using personal car (mileage reimbursement provided)
Key Responsibilities:
- Provide daily on-site support for printer devices
- Respond to customer requests for technical support and training focusing on customer service
- Document all service calls and requests in the tracking system
- Ensure service level agreements (SLAs) are achieved between customer and company
- Manage on-site parts and consumables inventory
- Perform extensive lifting and walking (up to 50 lbs.; assistance provided if more)
- Potential offsite visits to support locations as needed
Requirements:
- High School Diploma or equivalent (additional education preferred)
- IT Help Desk Support experience (application & hardware support)
- Technical training and HP Certifications preferred
- Strong technical knowledge of network and site-specific printers/company products
- Excellent customer service skills
- Good project management skills and ability to prioritize tasks
Working Conditions:
- Office environment with standard lighting ventilation and noise levels
- Frequent internal and external contact (department corporate customers vendors)
- Diversified work assignments using established precedents and some new problem-solving
- Physical effort: walking standing bending reaching lifting/carrying objects (typically < 20 lbs)
- Requires moderate dexterity (calculator keyboard hand tools eye/hand coordination)
Interview Process:
- Initial phone/virtual interview followed by in-person interview for final selection
- Pay Rate: $20-$21/hour
- Schedule: 8:00 AM 5:00 PM Temp-to-hire (3 to 12 months possible permanent conversion)
- Dress Code: Business casual
- COVID Requirements: None
- Driving: Required for offsite support using personal car (mileage reimbursement provided)
Key Responsibilities:
- Provide daily on-site support for printer devices
- Respond to customer requests for technical support and training focusing on customer service
- Document all service calls and requests in the tracking system
- Ensure service level agreements (SLAs) are achieved between customer and company
- Manage on-site parts and consumables inventory
- Perform extensive lifting and walking (up to 50 lbs.; assistance provided if more)
- Potential offsite visits to support locations as needed
Requirements:
- High School Diploma or equivalent (additional education preferred)
- IT Help Desk Support experience (application & hardware support)
- Technical training and HP Certifications preferred
- Strong technical knowledge of network and site-specific printers/company products
- Excellent customer service skills
- Good project management skills and ability to prioritize tasks
Working Conditions:
- Office environment with standard lighting ventilation and noise levels
- Frequent internal and external contact (department corporate customers vendors)
- Diversified work assignments using established precedents and some new problem-solving
- Physical effort: walking standing bending reaching lifting/carrying objects (typically < 20 lbs)
- Requires moderate dexterity (calculator keyboard hand tools eye/hand coordination)
Interview Process:
- Initial phone/virtual interview followed by in-person interview for final selection
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
