Customer Service Representative (CSR)
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Job Location:
Austin, TX - USA
Monthly Salary:
USD 50000 - 65000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Location: Austin TX
Employment Type: Full-Time
About the Position
We are seeking a reliable customer-focused Customer Service Representative to join our team this role you will be responsible for assisting customers with inquiries resolving issues and providing a positive supportive experience during every interaction. This position is ideal for someone who enjoys helping people thrives in fast-paced environments and is looking for a stable long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate friendly assistance in person or over the phone
Answer questions about products services policies and account information
Help resolve customer concerns and escalate issues when needed
Process transactions orders payments or account updates (based on company needs)
Maintain a clean organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks administrative duties and customer follow-up
Contribute to meeting service goals quality standards and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly patient and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability consistent attendance is essential
Prior customer service retail call center or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive team-oriented environment
Who Thrives in This Role
This position is ideal for individuals who are patient solutions-driven and enjoy working directly with customers. You will succeed if youre energetic dependable and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Required Skills:
sales orientationrelationship buildingrelationship-buildingcustomer engagementcomputer skillsproblem-solvingcrm systemssolution-oriented demeanorlistening skillsadaptabilityemail communicationsales skillstech-savvinesstroubleshootingorganizational skillscustomer interactiontech-savvyorganizing operationscrm navigationtechnical troubleshootingcomputer proficiencyproblem-solving skillspersuasive conversationscollaborationorganizationcollaborative teamworkproduct knowledgelisteningtechnology navigationcustomer relationship managementbasicbasic computer proficiencyteam collaborationcustomer service skillscustomercalm demeanorcrm proficiencycustomer relationship management (crm)salesownershipcrm softwareinterpersonal skillsactive listeningpersuasionexcellent communication skillsbasic computer skillspersuasive conversationemailcommunication skillscommunicationcustomer serviceteamworktime managementproblem solving
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
