Data Architect Business Data Analyst

Job Summary

We are seeking aProduct/Data Architectto join ourEnterprise Data & Analyticsteam focusing onCustomer Success (CSOps)andProfessional Services Operations (PSOps). In this role you will partner with both IT and business stakeholders to transform raw data into actionable insights that drive strategic decisions and enhance customer outcomes.

You will design robust data models architect scalable dataflows and explore innovative technologies including advanced analytics data science and machine learning to maximize the value of our data assets. Your work will shape how our teams leverage data to improve operational efficiency customer engagement and business performance.

The ideal candidate combines deep business acumen with technical expertise thrives on solving complex problems and has a passion for delivering solutions that empower stakeholders and fuel customer success

Key Attributes

• Strong understanding of CS (Customer Success) and PS (Professional Services)processes and data needs for aglobal organization.
• Expertise in data modeling data architecture and analytics platforms
• Ability to bridge business requirements with technical solutions
• Curiosity for emerging tools and technologies
• Commitment to driving measurable impact for customers and the business

Job Requirements

• Domain Expertise

  • Strong subject matter expertise in at leasttwo of the following domains: Customer Success Professional Services Install Base Case Management Revenue Reporting or Customer Support.
  • Proven track record of deliveringmultiple complex technical projectsfrom concept to production.

  Technical Skills

  • Data Modeling: Expertise in designing conceptual logical and physical data models to support enterprise analytics and operational reporting. Ability to define data structures relationships and metadata standards; optimize models for performance scalability and maintainability; and ensure alignment with business processes in CSOps and PSOps.
  • Hands-on experience withSQLRESTful APIs and related standards; proficiency inPythonandNoSQLis a plus.
  • Skilled in building optimizing and evaluatingdata pipelinesand deliveringproduction-ready systems.
  • Familiar withdata platformssuch as Oracle Data Warehouse Snowflake HVR and Informatica IICS.
  • Experience withdata visualization toolslike Tableau and Power BI.
  • Strong data orientation with a passion for exploringinnovative analytical techniques.

  Methodologies Compliance & Lifecycle Management

  • Knowledge of bothWaterfallandAgile/Scrummethodologies.
  • Experience acrossall phases of the Software Development Life Cycle (SDLC).
  • Understanding ofSOX compliancerequirements and principles particularly in relation to financial data revenue reporting and operational controls.
  • Skilled in collaborating with IT delivery teams oncomplex cross-functional projects.

  Leadership & Collaboration

  • Ability to work collaboratively while taking alead rolewhen needed.
  • Capable of handlingmultiple prioritiesindependently with minimal supervision.
  • Proven ability to influence stakeholders and drive results as aproactive contributor.

  Soft Skills

  • Strong written and verbal communication skills.
  • Excellent problem-solving and troubleshooting abilities.

Education

A minimum of 8 years of experience is required including 6 years solid relevant experience in Business Analytics.
Bachelor of Science Degree in Computer Science Management Information Systems or Business or related field is required