Site Lead

Chicago, IL - USA

Hourly Salary: USD 24 - 24

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Responsibilities:

Responsible for all incoming/outgoing mail services; receives sorts and distributes all mail packages and office supplies daily ensuring that all packages and accountable mail is tracked and signed for.
Respond to inquiries and customer service requests with professionalism and expediency
Maintain inventory of all necessary supplies
Keeps accurate records/logs of all incoming and outgoing mail and packages
Collect and prepare monthly reports
Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair replacement and/or upgrades
Train coach and mentor office services associates and/or junior associate.
Sets priorities motivates others and fosters/nurtures teamwork
Communicate effective and professionally through speech email chats and phone
Provides outstanding customer service at all times without exception
Other duties as assigned by management

Qualifications

HS Diploma or equivalency required; higher education preferred
Mailroom experience required; leadership experience preferred
Working knowledge of Microsoft Products including: Word Excel Outlook PowerPoint and Teams
Must demonstrate leadership qualities and exceptional customer service skills
Must be adaptable to a dynamic environment while possessing strong interpersonal skills
Able to learn new skills quickly
Flexible and able to juggle multiple and at times conflicting priorities
Strong initiative required; ability to work independently with minimal direct supervision
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Exhibits superior verbal and written customer service skills
Maintains confidentiality while working with highly sensitive materials
Able to walk bend kneel stand and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times

WATCH Where Service Matters:

Responsibilities:

Responsible for all incoming/outgoing mail services; receives sorts and distributes all mail packages and office supplies daily ensuring that all packages and accountable mail is tracked and signed for.
Respond to inquiries and customer service requests with professionalism and expediency
Maintain inventory of all necessary supplies
Keeps accurate records/logs of all incoming and outgoing mail and packages
Collect and prepare monthly reports
Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair replacement and/or upgrades
Train coach and mentor office services associates and/or junior associate.
Sets priorities motivates others and fosters/nurtures teamwork
Communicate effective and professionally through speech email chats and phone
Provides outstanding customer service at all times without exception
Other duties as assigned by management

Qualifications

HS Diploma or equivalency required; higher education preferred
Mailroom experience required; leadership experience preferred
Working knowledge of Microsoft Products including: Word Excel Outlook PowerPoint and Teams
Must demonstrate leadership qualities and exceptional customer service skills
Must be adaptable to a dynamic environment while possessing strong interpersonal skills
Able to learn new skills quickly
Flexible and able to juggle multiple and at times conflicting priorities
Strong initiative required; ability to work independently with minimal direct supervision
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Exhibits superior verbal and written customer service skills
Maintains confidentiality while working with highly sensitive materials
Able to walk bend kneel stand and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times