Order Management Representative
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Order Management Representative
Reports to Title: Customer Service Supervisor
Dept / Function: Global Shared Services
Location: Guadalajara Jalisco.
Summary:
Responsible for Customer Service activities including the Order Management of the Hershey Company Customers form Puerto Rico always assuring a successful distribution process and immediate solving of incidents occurring from the order entry until its delivery.
Responsibilities:
- Order Management:
- Management of incoming purchase orders from assigned customers starting at its correct entry on the system price validation appointment scheduling stock availability check and delivery note creation followed by clear delivery instructions for logistics department listing any customer special requirement.
- Coordination with Logistics department to guarantee product is delivered on time and in perfect condition always following the established process.
- Close follow up on every stage of the process aiming to assure all quality time and execution parameters are met and Fill Rates target is accomplished.
- Analysis and reporting of Order Filling and delivery incidents to detect opportunities. Arrange meetings with involved areas to look for alternatives and solutions that allow us keeping healthy service indicators and the establishment of preventive and corrective measures.
- Establish direct contact with customers to attend or address requests related to the purchase orders process.
Skills and abilities required:
To demonstrate solid understanding of Supply Chain process support systems specially Order to Cash flow.
High organizational and prioritization skills.
To demonstrate good business management among internal and external customers.
Excellent communication skills both written and spoken.
To demonstrate advanced knowledge of Microsoft Office special focus on Excel.
Strong leadership and ownership skills.
Effective team work skills.
Results oriented.
Complex problems solving skills.
Service attitude.
English 80% (able to stablish business conversations).
SAP knowledge (ERP). Desirable.
Work under pressure.
Education:
Bachelor. Economic Administrative oriented profile.
Experience:
1 year on customer POs management or in Logistics delivering POs to customers and Retailers.
#LI-JS1
#LI-Hybrid
Required Experience:
Unclear Seniority
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
Here at Hershey, our purpose is to make more moments of goodness for consumers around the world.
