Customer Service Representative
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
- Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
- Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
- AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running
Join Our Customer Service Team as a Customer Service Representative!
Job Summary
The Software Expert provides technical support and customer assistance for restaurant management software billing menu catalogs delivery services and account maintenance. This role requires a mix of technical expertise problem-solving and excellent customer service skills to ensure quick and effective issue resolution.
Key Responsibilities
Customer Advocacy & Communication
- Listen actively and respond empathetically to customer concerns.
- Maintain professionalism and clarity in written and verbal communication.
- Handle conflicts effectively and ensure customer satisfaction.
Collaboration & Teamwork
- Work with internal teams (support sales product) to resolve issues.
- Assist and guide team members as a subject matter expert.
Technical Support & Troubleshooting
- Provide basic tech troubleshooting for software connectivity and account access.
- Guide customers through troubleshooting steps clearly and effectively.
- Escalate complex issues when necessary.
Product & Process Knowledge
- Understand the companys products features and policies.
- Educate customers on best practices and self-service options.
Customer Service & Call Handling
- Manage inbound calls professionally ensuring quick and effective resolutions.
- Maintain a positive tone and strive for first-call resolution.
Problem-Solving & Critical Thinking
- Diagnose root causes of issues and provide long-term solutions.
- Think creatively to solve complex customer problems.
Multitasking & Organization
- Prioritize tasks manage multiple cases and meet service expectations.
- Maintain accurate records of customer interactions and resolutions.
System & Tool Proficiency
- Use CRM systems ticketing tools and knowledge bases efficiently.
- Stay updated on system improvements and new features.
Ownership & Accountability
- Take full responsibility for customer issues ensuring resolution and follow-ups.
- Commit to high-quality service and continuous improvement.
Ideal Candidate Skills
Strong communication & interpersonal skills
Technical troubleshooting & problem-solving ability
Customer-focused mindset with a proactive approach
Ability to multitask and work efficiently under pressure
Experience with support tools (e.g. Salesforce helpdesk software)
What We Offer:
- Base Salary: $18250.00 MXN Performance Bonus: $3660.00 MXN
- Food Vouchers: $1500.00 MXN per month
- Comprehensive Benefits: Law benefits SGMM Dental Insurance Life Insurance
- Perks: Total Pass (gym membership) Career Development & Growth Opportunities
This role is perfect for someone passionate about software support customer service and problem-solving in a dynamic environment.
#Li-Onsite
We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.
SpotOn is an E-Verify company.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
