Security Dispatcher

Position: #259008

Program: Security

Title: Security Officer II

Department: Facilities

Reports to: Security Manager

Shift Differential Premium: $0.75 per hour for hours worked on weekends $1.00 per hour for hours worked between 3pm-11pm and $1.75 per hour for hours worked between 11pm-1am

Schedule: Flexible Hours

Status: 100% Full-Time Non-Exempt Union

Probation: 90 days

Benefits: Medical Dental Vision; also including Life Insurance Long Term Disability Employee Assistance Program and a 403(b) Retirement Plan

CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Facilities Department is a team of employees responsible for the safety security maintenance and cleanliness of the Centers ten locations throughout the Los Angeles area. These facilities cover a wide variety of uses including medical facilities residential facilities community rooms theatres offices industrial kitchens and a coffee shop. The Facilities Department is a great team with hardworking people who enjoy maintaining a wonderful atmosphere for clients and staff who are looking for a community to belong to.

JOB SUMMARY: The Security Officer maintains a safe and secure environment on Center premises. The Security Officer is relied upon for the protection safeguarding and security of assets staff clients volunteers visitors and other people and property on Center grounds.

ESSENTIAL FUNCTIONS

Security Operations

Monitor access control by using various security systems including security center programs CCTV intercoms and badge readers.

Dispatching security personnel to specific locations in response to security incidents suspicious activity emergencies alarms panic buttons or requests for assistance.

Follow established protocols to coordinate emergency response for fires medical incidents or security threats.

Maintain effective communication with security personnel supervisors managers and emergency services.

Act as the central hub for all phone calls radio traffic and emails. Escalate calls to proper channels as needed.

Investigates security breaches incidents and other alarming behavior.

Conduct weekly audits of cameras keys radios and emergency supplies.

Establish and maintain cooperative working relationships with colleagues law enforcement other security partners staff and volunteers

Develop positive productive relationships with the LAPD and BID Security Agencies.

Support agency goals and initiatives as required.

Additional tasksandduties may be assigned as necessary.

Other Duties

Check email and activity logs daily for departmental updates.

Log and distribute equipment (i.e. keys radios emergency supplies) to officers staff and vendors.

Complete daily activity report incident reports or other paperwork before end of shift.

Document and maintain accurate records of emergency and non-emergency calls property damage and security equipment.

Generating incident reports for emergency responses and/or other non-emergent issues.

Training

Participate in security training programs and stay updated on campus policy and procedures.

REQUIRED QUALIFICATIONS

A passion for the Centers work and its mission to make the world a better place for LGBT people.

Current State of California Guard Card required.

Passing score on a computer competency test.

Successfully complete dispatcher certification.

Satisfactory based score on scenario-based exam

Proven experience in a security dispatcher or similar role.

Familiarity with security systems alarm monitoring and access control.

Demonstrated ability to remain calm and focused in high-pressure situations. Excellent organizational and multitasking abilities.

Must be able to prioritize tasks based on severity.

Advanced knowledge of Office software such as Microsoft Outlook Microsoft Word and the ability to effectively communicate both orally and in writing.

Availability to work a rotating shift and weekends as scheduled.

Must be sensitive to the needs and concerns of the LGBTQIA community and people experiencing homelessness.

Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment.

Must be sensitive to the needs and concerns of the LGBTQIA community and people experiencing homelessness.

Strong communication skills both verbal and written.

PHYSICAL REQUIREMENTS

Physically able to stand for periods up to 8 hours.

Ability to climb stairs and walk on uneven surfaces.

Ability to lift up to 30 lbs.

Good vision (including color vision and night vision) and hearing.

Ability to respond quickly to situations using appropriate intervention techniques including potential de-escalations as trained by management.

May be required to run in emergency situations.

Health Assessment: A health assessment is required within the first seven days of employment to ensure the employee is able to safely perform the essential functions of the role without risk to themselves or others.

PREFERRED QUALIFICATIONS

Bilingual Spanish/English

Current CPR Certificate

Experience working with the LGBT community and familiarity with issues of particular relevance to LGBT people.