QA Coordinator

*Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their QA Coordinator position! This is a 12 month contract-to-hire opportunity and can be hybrid in Calgary or Alberta. This role will be an employee of Lighthouse Technology Services during the contract period.

What Youll Be Doing:

• Review the current backlog of work requests (WRs) and sprint items to coordinate testing activities
• Join daily standups with project teams clarifying test priorities and blockers.
• Sync with Product Owners (POs) and Continuous Improvement Analysts (CIAs) to ensure acceptance criteria and definition of done are clear and testable.
• Develop or review test plans test cases and CAT/UAT sheets for in-progress initiatives.
• Execute or oversee test execution (manual or automated) logging results and triaging any defects with the development team.
• Participate in sprint reviews or backlog refinement sessions helping ensure testability and readiness.
• Update documentation test logs and sign-off sheets as projects approach ready to bill or production stages.
• Engage in team retrospectives sharing lessons learned and contributing to continuous improvement of QA processes
• Supporting business users during UAT
• Collaborating on test automation and process enhancements.

What Youll Need to Have:

• Test Planning and Execution (Manual & Automated): Designing robust test cases based on business requirements and acceptance criteria ensuring full coverage for each user story or PBI. Selecting appropriate test approaches for integration regression and UAT scenarios.
• Requirements & Acceptance Criteria Analysis: Working with POs and CIAs to clarify what done means for each item ensuring all acceptance criteria are testable and measurable. Identifying gaps or ambiguities early in the process.
• Defect Management: Logging tracking and prioritizing defects in Azure DevOps or similar tools.
• 5 years of experience in a QA role - with at least 3 years of experience working in an Agile development environment.
• Experience in software testing within an Agile environment.
• Strong knowledge of testing methodologies tools and best practices
• Proficiency in sourcing and managing data for test scenarios
• Communication: Proactively working across roles and teamsfacilitating discussions between POs CIAs and Developers. Translating complex issues into clear actionable steps for both technical and business stakeholders.
• Adaptability: Navigating evolving processes and ambiguity adjusting approach as teams mature and as projects move from backlog to dev planning integration and delivery. Spotting dependencies and risks before they become blockers.
• Bachelors degree
• Agile certifications (Certified ScrumMaster Agile Certified Practitioner)

Youll Thrive Here If You Also Have:

• Deep understanding of SAP CRM in customer care and campaign management.
• Experience with Salesforce.
• Experience with UIPath.
• Experience in the retail utilities industry (electricity & gas) especially in customer operations or internal support functions.

Pay Range:$42-$46/hr CAD

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