GUCCI Senior Client Advisor

Summary

Job Description

Client Journey

• Proactively engage and establish strong relationships with clients making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely.
• Deliver a personalized client-centric experience fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs desires and aspirations creating connections and bonds and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones to the top level of the segmentation
• Leverage in-store technology to ensure every clients experience is smooth pleasant and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the clients experience by providing them with useful insights on local lifestyle trends (Theater arts travel etc).

Sales Excellence

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience focusing on hospitality and elevation through selling skills luxury gestures and product rituals.
• Use effective selling techniques in a natural warm and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a One-Gucci-Client perspective regardless of purchase location on exchange returns repairs and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members being always collaborative and proposing effective solutions.
• Assist as the first point of contact in resolving common client issues and needs.

Brand & Product

• Using knowledge of Gucci and our products engage with the clients using storytelling expert product knowledge and honest styling advice to assist them in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Ensure to be up-to-date knowing fashion trends and competitors (products campaigns fashion trends services etc) and clients segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Embody Guccis philosophy values and lifestyle with an enthusiastic attitude
• Support for a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function).

Operational Excellence

• Actively participate in all store operations such as stock maintenance stock inventories and general store administration activities.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following Gucci visual standards.
• Follow Company grooming at all times and according to Gucci standards and policies.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.
• Perform management functions at the POS inclusive of approval of client returns and exchanges (in case of a needed support on this management function).
• Able to perform opening and closing procedures inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function).

Requirements

• 4 years of luxury fashion sales experience and excellent track record preferably in a similar role or customer service setting.
• Passion and natural interest in relationship building and people engagement.
• High degree of ethics professionalism integrity and ability to inspire trust and influence a team.
• Proven ability to perform certain complex tasks with accuracy and commitment.
• Proven ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge about and passion for fashion and luxury. Flexibility to work a retail schedule which will include evenings weekends and holidays.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills internally and externally.
• Ability to work in a fast-moving and dynamic environment.

Job Type

Start Date

Schedule

Organization