Infrastructure Specialist 1 (PN )

Join Our Team!

Accepting applications for an Infrastructure Specialist 1 position!

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

The Division of Information Technology Services (ITS) is responsible for the safe efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

• No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.
• Hourly wage will be paid at step 1 unless otherwise specified bycollective bargaining agreement or rules outlined in the ORC/OAC.

• The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

36 months combined work experience in any combination of the following: installing monitoring/maintaining configuring upgrading &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
OR
Completion of associate core program in computer science or information systems AND 18 months combined work experience in any combination of the following: installing monitoring/maintaining configuring upgrading &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
OR
Completion of undergraduate core program in computer science or information systems AND 12 months combined work experience in any combination of the following: installing monitoring/maintaining configuring upgrading &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
OR
Equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

What will you do

• At DODDS assigned Developmental Centers and/or offices answers questions from end users offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation observation or technical documentation

• Offers assistance with producing various reports for the center

• Independently installs maintains configures upgrades and/or administers hardware (e.g. PCs laptops printers) and/or software (e.g. MS Office Professional)
• Provides Tier II-III level customer support business continuity promotes system security and awareness by adhering to the Agencys and/or States IT security policy(s) and standards telecommunications and physical network connectivity
• Devises new approaches to problems encountered
• Diagnoses analyzes and resolves issues for customer(s) in assigned single technology domain
• Creates organizes files and maintains ITS documentation
• Grant access maintain user accounts troubleshoot problems and upgrade software
• Takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g. anti-virus spam)
• Provides input and suggestions to supervisor/management relative to scope of duties

• Performs client support for specific agency/enterprise systems

• This includes user account support end user support and training and application support

• Interfaces with other platforms from a hardware and/or software perspective (e.g. video conference equipment)

• Changes telephone system (movesaddschanges) updates speed dial assists with running call reports

• Support DC payroll department with Kronos time clock hardware configuration

• Configure wireless devices to connect and operate on the network (e.g. laptops smart phones etc.)

To request a reasonable accommodation due to disability please contact our ADA Coordinator by email at .