Senior Manager, Strategic Initiatives (Fulfillment)

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity

Flexport is building the future of global fulfillmentand were looking for a Sr. Manager Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrows Flexport Fulfillment network: designing processes building products and creating the standards that will define how we operate at scale.

Youll sit at the intersection of operations product and technology working across all functions to identify gaps design solutions and bring them to life. We want someone who thrives in ambiguity loves solving highly technical problems and isnt afraid to get hands-onwhether its building a new workflow in SQL prototyping a tool or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground upand have the technical operational and strategic chops to do itthis is the role for you.

What Youll Do

Architect the Future of Fulfillment

• Design standardize and codify the processes products and tools that will power Flexports next generation fulfillment network.
• Define operating models that can scale globally balancing efficiency cost speed and customer experience.

Build Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem designing the solution building prototypes and driving implementation.
• Develop tooling dashboards and models directlyleveraging SQL Python BI platforms and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks quantify opportunities and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering product operations finance and commercial teams to align on priorities build solutions and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs reporting cadences and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact white-space projects (automation robotics B2B/Retail compliance international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 710 years of experience in fulfillment logistics supply chain or operations strategyideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert) Excel/Google Sheets (advanced) BI tools (Looker Tableau PowerBI) and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity comfortable building from scratch and naturally biased toward action.
• Executive-level communication skills with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics warehouse automation or building new fulfillment products (B2B Prep Returns Retail compliance).

Why This Role is Different

This role is one of the most independent entrepreneurial and impactful within Flexport Fulfillment. You wont just manage a processyoull design and build the future of how we fulfill scale and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

Youll have the mandate to experiment prototype and standardize at scaleand the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.