BPM-Manager-IT Delivery-OGC-VG-W3-CS0003

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Career Family

EY Consulting

Role Type

Manager IT Delivery

The opportunity

You will be responsible to develop large and complex web applications architecture composed of components standards that govern which how data is represented arranged integrated and used by users including the design build and documents to address business requirements

You will be responsible Create sound project plans with the business by engaging with multidisciplinary teams and by identifying managing and mitigating risk

You will be responsible to develop relationships across the business to understand data requirements applies deep technical knowledge of data management to solve business problems in areas where solutions may not currently exist necessitating new solutions / ways of working / technologies and proactively articulating these to the business

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Skills and attributes for success

Functional Knowledge:

• Legal Operations: Matter & Spend Management eDiscovery Document Management Legal Hold Compliance Archiving
• Compliance Operations: Ad Compliance Licensing & Registration Code of Ethics Financial Crimes

Technology Delivery:

• Design delivery and support of technology solutions
• Experience with enterprise SaaS platforms
• Familiarity with Contract AI and legal capabilities (e.g. eDiscovery Matter Management)

Platform Familiarity:

• Legal Tech: Passport TeamConnect Thomson Reuters iManage Smarsh Global Relay
• Compliance Tools: RedOak Diligence Vault MyComplianceOffice Nasdaq Smarts Star Compliance riskCanvas World Check Bloomberg TCA

Leadership And People Management:

• Leading a 6-member product team
• Mentoring performance reviews career development

Project And Stakeholder Management:

• Sprint planning and delivery execution
• Stakeholder communication and coordination
• Vendor coordination

Collaboration And Communication:

• Working closely with Legal and Compliance teams
• Strong collaboration with US-based product teams

To qualify for the role you must have

• Provide guidance and training as necessary to develop crew.
• Sets performance standards reviews performance and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning development and execution of short and long range goals.
• Presents status metrics and department initiatives at meetings with management and project peers. Maintains relationships with technical teams IT and business partners.
• Lead cross-functional teams fostering collaboration and effectively communicating project progress and updates to stakeholders.
• Identify potential risks throughout the project lifecycle and implement strategies to mitigate them ensuring smooth project delivery.
• Develop comprehensive project plans set timelines allocate resources efficiently and manage budgets to ensure successful project delivery.

What we look for

• Hires evaluates and supervises crew.
• Responsible for delivering software releases relating to the product for the business units managing the testing evaluation and selection of IT vendor products. Works with business clients to determine scope and develops environmental requirements for each project.
• Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Participates in the development of the department budget.
• Reviews expenses and ensures department operates within budgetary guidelines.
• Enhance cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.