Automotive Service AdvisorAssistant Manager
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Job Location:
Churchville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor/Assistant Manager
Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family. This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.
What We Offer:
- Family Owned & Operated for over 53 Years.
- Health & Prescription Drug Insurance
- Dental & Vision Insurance
- Short-term Disability Insurance
- AFLAC Supplemental Insurance
- LifeInsurance
- Paid Time Off (Sick Personal & Vacation)
- Paid Holidays
- Paid Training
- 401(k) Retirement Plan with Company Match
- Uniforms & Cleaning Provided
- Vehicle Purchase Discount
- Excellent Dealership Reputation
- Family Focused
- Very High Customer Retention % Loyal Repeat Customers
Responsibilities:
- Provide prompt courteous & effective service to our customers.
- Oversee the flow of vehicles in our service drive lane.
- Greet customers enthusiastically & with a smile upon their arrival.
- Verify the customers contact information and update as needed.
- Listen to the customer & document their vehicle service request(s).
- Review the vehicles service history with the customer.
- Verify that all factory recalls have been completed & advise customers.
- Review the factory recommended maintenance schedule with the customer.
- Visually inspect customers vehicle in the service drive lane.
- Advise the customer of any additional recommended services.
- Document any existing vehicle damage prior to entry into the shop.
- Review all requested & any declined vehicle services with the customer.
- Provide customer with an expected completion time.
- Print a service work order documenting all items discussed including promised time any declined services and/or existing vehicle damage.
- Assign work orders to the appropriate technician.
- Monitor the technicians progress and update the customer with status.
- Obtain customer approval to repair as needed.
- Document all services performed on the work repair order.
- Inspectfinal repairs for quality control and customer satisfaction.
- Review all work performed with the customer and advise of final cost.
- Complete & print a final customer service repair invoice.
- Contact customers when their vehicle service has been completed.
- Maintain integrity and thecompanys quality standards of excellence.
- Assist the Service Manager with other duties as needed.
Skills and Specifications:
- Organized and friendly personality
- Demonstrate ability to manage others.
- Good time management skills.
- Fantastic communication skills
- Professional well-groomed personal appearance
- Attention to detail.
- Ability to understand the needs and wants of the customer.
- ASE certifications are a plus.
- Strong teamwork skills.
- Willing to submit to a drug screen& background check.
- Clean & valid drivers license.
Since opening in 1972Jim Barnard Chevrolethas become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area and a loyal customer base we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job Summary:Jim Barnard Chevrolet is seeking a highly motivated and professional Automotive Sales Associate to join our team in Churchville, New York. This is a...
